AV Pre-config Engineer in Manchester

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Job Details

• Role: AV Pre-config Engineer
• Location: Manchester (hybrid working)
• Contract: Permanent
• Salary: Competitive, plus large company benefits and 2 paid volunteering days per year
• Hours: 9:00 am – 5:30 pm, Monday–Friday
• Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working and core hours aligned with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe’s largest privately‑owned IT company

Role Purpose

The Pre‑Configuration Engineer is responsible for preparing and configuring video conferencing (VC) hardware prior to deployment. This process ensures that equipment is updated, tested, and partially configured before shipment, reducing on‑site installation time and minimizing delays caused by software or firmware updates. The role involves identifying DOA (Dead on Arrival) hardware, applying OS and vendor updates, and performing pre‑setup tasks aligned with project requirements to guarantee that shipped hardware is fully operational and up to date.

Key Responsibilities

• Always represent SCC professionally.
• Perform pre‑configuration of VC hardware to ensure systems are updated and ready for deployment.
• Apply OS, firmware, and vendor software updates to all hardware prior to shipping.
• Identify and report any DOA hardware during pre‑configuration.
• Carry out initial setup and partial configuration based on project specifications.
• Document all pre‑configuration activities and maintain accurate records.
• Collaborate with project managers and installation teams to ensure readiness of hardware.
• Provide technical support and advice related to pre‑configuration processes.
• Maintain tools and equipment in safe working condition.
• Participate in ongoing training and development to stay current with AV technologies.

Skills And Experience

• Knowledge of AV and VC hardware platforms (Crestron, Extron, Cisco, Poly, etc.).
• Familiarity with OS and firmware update processes.
• Strong troubleshooting skills to identify hardware issues early.
• Ability to follow technical documentation and project requirements.
• Excellent attention to detail and organizational skills.
• Good communication skills for collaboration with internal teams.
• Physical ability to handle hardware safely.
• Valid driver’s license (may require occasional travel to warehouse or client site).

About Us

SCC is Europe’s largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham, and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation thrives as we combine unique ideas, people and disciplines, and we are a global company passionate about IT and simplifying the complex.

Equal Opportunities Employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Reasonable Adjustments

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.