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For Companies At a Glance
- Tasks: Support and optimise virtual desktop environments using cutting-edge cloud technologies.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Hybrid working model and excellent career development opportunities await you.
- Why this job: Make a real impact in tech while developing your skills in a dynamic environment.
- Qualifications: Experience in IT systems and virtualisation, with strong problem-solving skills.
The predicted salary is between 42000 - 52000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: Any SCC office in UK (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Interview Process: 2-stage process
Why SCC?
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The role will be a Tech Specialist as part of the UK Infrastructure Team supporting the Virtualised Desktop environments. The role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.
Key Responsibilities
- Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
- Having advanced understanding of Active Directory including GPO’s for desktop and profile management.
- Knowledge in configuring and managing Citrix Systems: Provide advanced technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
- Optimize User Workspace Environments: Implement and support tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
- Good understanding of Microsoft server products (Windows).
- Troubleshooting: Provide second and third-line support for IT systems, ensuring timely resolution of technical issues.
- Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
- Understanding of ITIL.
- Ability to mentor, coach and support a small team of engineers to achieve team goals.
Skills And Experience
- Relevant experience in IT systems administration or engineering roles within large MSPs.
- Extensive expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Hands-on experience with Windows Server (2012–2019) and associated technologies.
- Proficiency in Microsoft Active Directory for GPO’s.
- Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller.
- Excellent problem-solving abilities and capacity to perform effectively under pressure.
- Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
- Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Technical Support - Cloud VDI in London employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support - Cloud VDI in London
✨Tip Number 1
Get to know the company! Research SCC and its culture. Understanding their values and mission can help you tailor your responses during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common technical questions related to Cloud VDI and virtualisation environments. Mock interviews with friends or using online resources can boost your confidence and help you articulate your expertise.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to handle pressure and think critically, which is key for a Technical Specialist.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role, team dynamics, and career development opportunities at SCC. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
We think you need these skills to ace Technical Support - Cloud VDI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support - Cloud VDI role. Highlight your experience with cloud technologies and virtualisation environments, as these are key for us. Use specific examples that showcase your skills in troubleshooting and managing IT systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining SCC and how your background aligns with our needs. Don’t forget to mention your passion for IT and any relevant certifications you hold – we love seeing that!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you've successfully resolved technical issues or improved processes. We want to see how you think on your feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about SCC and what we stand for!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud technologies like Citrix Cloud, AVD, and VMware Horizon. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in virtualised environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. SCC values excellent problem-solving abilities, so think of scenarios where you’ve had to troubleshoot under pressure and what the outcomes were.
✨Understand the Company Culture
Familiarise yourself with SCC's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and support your colleagues, especially if you have mentoring or coaching experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if SCC is the right fit for you. Think about asking about career development opportunities or how the team collaborates in a hybrid working environment.