Sales Support Executive in London

The Sales Support Exec (SSE) provides commercial, operational, and administrative support to the External Account Manager(s). The role is focused on enabling sales activity, improving efficiency, and supporting revenue growth, rather than owning direct sales targets.

The SSE will provide efficient and effective support to the assigned customer base, building and maintaining strong, long-lasting customer relationships that drive continued profitable business.

The role will also work closely with our offshore support centre in Romania, leveraging this resource to support administrative, operational, and sales support activities to ensure efficiency and scalability.

• Proactive engagement and collaboration with your assigned External Account Manager(s) across multiple accounts to retain existing business and support the External Account Manager/BDE in driving incremental growth.
• SSE & External Account Manager to conduct weekly calls to align on priorities, focus areas, and target customers for new business growth.
• Work in collaboration with the Romania offshore support team to support execution of tasks such as quote management, order processing, CRM updates, and general sales administration.
• Promote SCC tools such as Lifecycle to drive standardisation, catalogue management, and automation, including account creation and maintenance.
• Develop a strong understanding of vendor products and messaging to provide a competitive edge and proactively sell additional solutions.
• Utilise vendor pricing programs, portals, and tools to secure the best pricing and maximise SCC margin.
• Understand SCC products and service offerings to position high-level benefits and introduce the External Account Manager where appropriate.
• Understand customer procurement routes, portals, and frameworks.
• With the support of RevOps register deal registrations, special bids, and leverage vendor portals to achieve competitive pricing.
• Support in securing meetings for the External Account Manager where required.
• Build understanding of customer sectors and procurement nuances.
• Ensure all pre-sales enquiries, quotations, and orders are handled in a timely and efficient manner.
• Chase outstanding quotations and track progress to conversion, including monitoring aged debt where applicable.
• Maintain accurate updates in SCC’s CRM system, tracking win/loss ratios and pipeline activity.
• Follow SCC best practices to deliver high service standards internally and externally.
• Take ownership, alongside the External Account Manager, for resolving customer issues and challenges.
• Liaise with internal departments including Credit Control, Warehouse, Operations, and Enterprise teams.
• Manage customer product standards, including lifecycle management and transitions for end-of-life products.
• Maintain awareness of customer-specific vendor bids and agreements.
• Keep up to date with product knowledge, new releases, and market developments. Continuously incorporate SCC offerings into customer conversations aligned to their needs.

• Experience of working in a sales or fast pace environment.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Previous account management or sales support experience desirable.
• Experience in upselling or cross-selling products or services.
• Ability to manage multiple priorities and clients under pressure.
• Strong interpersonal skills when working with internal stakeholders and customers.
• Ability to work to tight deadlines.
• Good IT and literacy skills.
• Familiarity with social media and digital communication tools.
• Ability to quickly learn and communicate a broad range of technology solutions.
• Understanding of industry terminology.
• Professional and effective communication skills, both internally and externally.