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- Tasks: Provide on-site IT support, diagnosing and repairing hardware and software for customers.
- Company: Join SCC, a leading tech company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, paid volunteering days, and great perks.
- Other info: Permanent role with opportunities for growth in a dynamic environment.
- Why this job: Make a difference by helping customers solve their IT issues directly.
- Qualifications: Must have CompTIA A+ certification and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
SCC is hiring a Customer Support Engineer to provide IT support at customer sites in Warrington. The role includes:
- Diagnosing and repairing hardware and software
- Ensuring compliance with safety regulations
- Achieving KPI targets
Candidates must have:
- Good customer skills
- A full UK driving license
- CompTIA A+ qualification
This is a permanent role with a competitive salary and a range of benefits, including paid volunteering days.
On-Site IT Support Engineer — Customer-Facing in London employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer — Customer-Facing in London
✨Tip Number 1
Make sure you know your stuff! Brush up on your hardware and software troubleshooting skills. We want to see that you can diagnose issues quickly and effectively, so be ready to share examples from your past experiences.
✨Tip Number 2
Show off those customer skills! When you're chatting with potential employers, highlight how you've helped customers in the past. We love to see candidates who can communicate clearly and keep clients happy.
✨Tip Number 3
Don’t forget about compliance! Familiarise yourself with safety regulations relevant to IT support. We want to know that you take safety seriously and can ensure a safe working environment for everyone.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. We’re always on the lookout for passionate individuals who fit the bill, so don’t hesitate to submit your application directly to us.
We think you need these skills to ace On-Site IT Support Engineer — Customer-Facing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any customer-facing roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your CompTIA A+ qualification!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the On-Site IT Support Engineer role and how your background makes you a great fit. We love hearing personal stories that connect to our mission.
Show Off Your Customer Skills: Since this role is all about customer interaction, make sure to highlight your customer service skills in your application. Share examples of how you've successfully resolved issues or helped clients in the past – we want to know how you handle real-world situations!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge, especially anything related to CompTIA A+. Be ready to discuss troubleshooting techniques and share examples of how you've diagnosed and repaired issues in the past.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice how you communicate technical information clearly and patiently. Think of scenarios where you've successfully helped a customer solve a problem and be prepared to share those stories.
✨Understand Safety Regulations
Familiarise yourself with safety regulations relevant to IT support. Be ready to discuss how you ensure compliance in your work, as this will show that you take safety seriously and understand its importance in a customer environment.
✨Prepare for KPI Discussions
Research what KPIs might be relevant for an On-Site IT Support Engineer. Think about how you've met or exceeded targets in previous roles and be ready to discuss specific examples that demonstrate your ability to achieve results.