At a Glance
- Tasks: Provide on-site IT support for hardware and software, ensuring customer satisfaction.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Dynamic role with opportunities for career growth and hybrid working.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: CompTIA A+ and Server+ certifications or equivalent experience required.
The predicted salary is between 26000 - 28000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: Field-based, SCC Glasgow or Livingston Office
Contract Type: Permanent
Salary Package: 26,000 - 28,000 plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday (+ OOH Rota)
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.
Responsibilities:
- Undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out IMAC projects with little supervision and lead as and when required.
- Participate in 24/7 coverage via a rota system.
- Work a certain amount of overtime when required to do so.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
- Must have a full UK driving licence.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Display positive behaviours which support team productivity.
- Have a high standard of communication and inter-personal skills to support colleagues and team members.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
ICT Senior Field Support Engineer in Livingston employer: SCC
SCC is an exceptional employer, offering a dynamic work environment in London with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and a strong commitment to diversity and inclusion, making it a rewarding place to grow your career in the IT sector.
