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For Companies At a Glance
- Tasks: Support SCC's licensing operations, focusing on Microsoft software and customer quotations.
- Company: Join SCC, Europe's largest privately-owned IT company, based in Birmingham.
- Benefits: Enjoy hybrid working, competitive salary, flexible benefits, and paid volunteering days.
- Why this job: Be part of an inclusive team with opportunities for career development and lifelong learning.
- Qualifications: Experience in the industry, strong communication skills, and attention to detail required.
- Other info: SCC values diversity and offers a proactive approach to equality in employment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Licensing Operations Specialist role at SCC.
Role: Licensing Operations Specialist
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive based plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\\\’s largest privately-owned IT Company
Role Purpose
The role holder will work as part of an extended team to support the SCC business around strategic software vendors with a key focus on Microsoft. Using product licensing knowledge and commercial understanding to provide customer facing quotations that are commercially viable and vendor compliant. Working with key departments and suppliers to enable swift and accurate processing of customer orders including management of consumption billing processes ensuring a smooth end to end process.
Key Responsibilities
- Position yourself as Licensing Specialist resource on Microsoft software and any other software vendors as relevant, and proactively update and maintain knowledge on a regular basis
- Assist with qualification of requests by speaking to customer as necessary in order to understand requirements or support the specialist sales team in this activity
- Ensure that pricing submitted contains most appropriate pricing structures /banding at a customer level
- Create customer facing quotations in appropriate format with any associated documentation as necessary
- Assist with quotation queries as required
- Be available to attend both internal and customer facing conference calls if relevant in order to assist in the quotation process
- Undergo appropriate training and obtain associated accreditations where relevant
- Provide central point of contact for the Operations team for order requirements
- Maintain communication with the sales teams and vendors throughout the sales cycle to ensure best possible engagement
- Assistance with/management of any specific vendor processes at both quote and order stage (including CSP quoting/billing process as relevant)
- Ensure department complies with all company policies and procedures
- Be responsible for delivering excellent standards in customer service
Skills And Experience
- Proven experience in industry and sound technology background
- Excellent written and verbal communication skills
- Excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Good analytical and commercial skills
- Adaptable and flexible in a fast paced environment
About Us
SCC is Europe\\\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC – https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC – https://www.scc.com/sustainability-at-scc/
Life at SCC – https://www.linkedin.com/company/scc/life
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Licensing Operations Specialist employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Operations Specialist
✨Tip Number 1
Familiarise yourself with Microsoft licensing models and the latest updates. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and your proactive approach to learning.
✨Tip Number 2
Network with current or former Licensing Operations Specialists, especially those who have worked with Microsoft products. They can provide valuable insights into the role and the company culture, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer queries or created quotations in previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you approach problem-solving in a fast-paced environment. Highlighting your adaptability and flexibility will resonate well with the hiring team at SCC.
We think you need these skills to ace Licensing Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Licensing Operations Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have in licensing, software sales, or customer service. Use specific examples to demonstrate your analytical skills and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the IT industry and your understanding of Microsoft software licensing. Mention how your skills can contribute to SCC's goals and values, particularly in providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for this role.
How to prepare for a job interview at SCC
✨Know Your Licensing Basics
Make sure you brush up on your knowledge of software licensing, especially regarding Microsoft products. Understanding the different licensing models and how they apply to various customer needs will show that you're prepared and knowledgeable.
✨Demonstrate Communication Skills
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in past roles, especially in complex situations.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, particularly in creating quotations or managing orders. This is crucial for ensuring compliance and accuracy in the licensing process.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific scenarios related to licensing operations. Think about past experiences where you managed multiple priorities or resolved customer queries effectively.
