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- Tasks: Provide onsite tech support and repair IT equipment for customers.
- Company: Leading IT services company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible benefits scheme, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in tech support.
- Qualifications: Excellent customer service skills and relevant certifications like CompTIA A+.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT services company in the UK is seeking an IT Field Delivery Engineer to provide technical support at customer sites. The role involves diagnosing and repairing IT equipment, ensuring SLA compliance, and effective communication with management.
Candidates should possess excellent customer service skills and relevant certifications, such as CompTIA A+.
This position offers a competitive package, including a flexible benefits scheme and opportunities for career development.
Hybrid IT Field Engineer – Onsite Tech Support in Leicester employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Field Engineer – Onsite Tech Support in Leicester
✨Tip Number 1
Get your hands dirty! If you're applying for a role like Hybrid IT Field Engineer, make sure you’ve got some practical experience under your belt. Volunteer for tech support roles or help friends and family with their IT issues to build up your skills.
✨Tip Number 2
Network like a pro! Attend local tech meetups or online webinars to connect with industry professionals. You never know who might have the inside scoop on job openings or can refer you to a hiring manager.
✨Tip Number 3
Show off your customer service skills! In interviews, share specific examples of how you've handled difficult situations with clients. This will demonstrate that you can keep cool under pressure and maintain great communication, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Hybrid IT Field Engineer – Onsite Tech Support in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of an IT Field Delivery Engineer, so don’t hold back on showcasing your technical support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us in the IT services sector.
Show Off Your Certifications: If you’ve got certifications like CompTIA A+, make sure they’re front and centre in your application. We value qualifications that demonstrate your technical knowledge and commitment to the field, so don’t be shy about flaunting them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around diagnosing and repairing IT equipment. Familiarise yourself with common issues and solutions related to the equipment you'll be working with. This will not only help you answer technical questions confidently but also show your passion for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your ability to communicate effectively and maintain professionalism under pressure.
✨Understand SLA Compliance
Familiarise yourself with what SLA (Service Level Agreement) compliance means in the context of IT support. Be ready to discuss how you would ensure compliance in your role and why it’s important for customer satisfaction. This shows that you understand the business side of tech support, which is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and opportunities for career development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
