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For Companies At a Glance
- Tasks: Support IT hardware and software at customer sites, ensuring top-notch service delivery.
- Company: Join SCC, Europe's largest privately-owned IT company, dedicated to innovation and exceptional customer experiences.
- Benefits: Enjoy a competitive salary, flexible benefits, hybrid working, and paid volunteering days.
- Why this job: Be part of a diverse team with opportunities for career growth and lifelong learning.
- Qualifications: Must have a full UK driving licence, CompTIA A+ certification, and excellent customer-facing skills.
- Other info: Participate in 24/7 coverage and embrace new technologies while mentoring fellow engineers.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role:Senior IT Field Delivery Engineer
Location: Milton Keynes
Contract Type:Permanent
Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\’s largest privately-owned IT Company
- Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements.
- Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required
- Complete IMAC projects to customer procedures and specifications where required
- Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required.
- Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed.
- Achieve the KPI targets set for your role
- Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations.
- Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tooland within SLA
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard
- Carry out any other reasonable request from your line management
- Participate in 24/7 coverage via a rota system (where contractually identified)
- Work a certain amount of overtime when required to do so.
- Practice ‘Quick Win’ processes
- Act as a mentor to other engineers when required
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
- Will maintain company assets to keep them in good working order and good general condition
- Be familiar with customer policies and processes where applicable
- Be able to produce and update technical documentation where required
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts
- Will be required to be self-motivated with good organisational skills and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours which support team productivity.
About Us
SCC is Europe\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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IT Field Delivery Engineer Site employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Delivery Engineer Site
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software products mentioned in the job description. Understanding the common issues and solutions related to these technologies will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your customer-facing skills by preparing examples of how you've successfully resolved technical issues for clients in the past. This will show that you can maintain a professional demeanor while providing excellent service.
✨Tip Number 3
Since this role requires security clearance, be ready to discuss your background and any relevant experience that would support your application for this clearance. Being proactive about this can set you apart from other candidates.
✨Tip Number 4
Research SCC's company culture and values, especially their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs, as cultural fit is often a key consideration in hiring decisions.
We think you need these skills to ace IT Field Delivery Engineer Site
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of IT Field Delivery Engineer. Emphasise your technical certifications, customer service skills, and any experience with hardware and software support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the company's values. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as knowledge of operating systems, telephony, and hardware maintenance. Also, mention your ability to work independently and your organisational skills.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to answer questions about how you handle customer interactions and technical challenges, and think of examples that demonstrate your problem-solving abilities.
How to prepare for a job interview at SCC
✨Understand the Role Requirements
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the specific tasks, such as diagnosing and repairing IT hardware and software.
✨Showcase Your Customer Service Skills
As this role involves direct interaction with customers, highlight your excellent customer-facing skills. Prepare examples of past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical certifications, especially CompTIA A+, and any relevant experience you have with operating systems and application support. You might be asked to solve a technical problem during the interview, so brush up on your troubleshooting skills.
✨Prepare for Security Clearance Questions
Since security clearance is a requirement for this role, be prepared to answer questions about your background and any potential issues that could affect your eligibility. Familiarise yourself with the process and express your willingness to comply with all necessary checks.
