IT Field Delivery Engineer - Site

Key Details

Role: IT Field Delivery Engineer – Site

Location: Central London

Contract Type: Permanent

Salary Package: £28,000 – £29,260 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe\’s largest privately-owned IT Company

Role Purpose

To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer.

Security Clearance

Security clearance or willingness to apply will be required for this role.

Key Responsibilities

• Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements.
• Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required.
• Complete IMAC projects to customer procedures and specifications where required.
• Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required.
• Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed.
• Achieve the KPI targets set for your role.
• Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations.
• Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system or engage in a shift system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Practice ‘Quick Win’ processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.
• Be able to produce and update technical documentation where required.

Skills and Experience

• Customer requirement to always be professional and presentable with excellent customer facing skills.
• Need to have a full UK driving licence.
• Demonstrate that they are self-motivated with good organisational skills and can work unsupervised.
• Trained to at least the CompTIA A+ qualification or have the equivalent knowledge / experience. Possess or can obtain relevant technical certifications.
• Demonstrate the ability to work at height and undertake varied manual handling activities.
• Display positive behaviours which support team productivity.

About Us

SCC is Europe\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

Equal Opportunities Employer

SCC is an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Reasonable Adjustments

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.