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For Companies At a Glance
- Tasks: Provide on-site IT support for hardware and software, ensuring efficient service delivery.
- Company: Join SCC, Europe's largest privately-owned IT company, known for innovation and inclusivity.
- Benefits: Enjoy a competitive salary, hybrid working options, and career development opportunities.
- Why this job: Be part of a diverse team, embrace new technologies, and make a real impact in IT.
- Qualifications: Must have a full UK driving license, CompTIA A+, and strong customer-facing skills.
- Other info: Entry-level position with flexible hours and potential for overtime.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the IT Field Delivery Engineer role at SCC. We are actively building diverse teams and welcome applications from everyone.
Role Details
- Position: IT Field Delivery Engineer
- Location: Bristol-Bath-TAuton area
- Contract Type: Permanent
- Salary: £28,000 plus benefits
- Hours: Monday - Thursday, 11am - 9pm (1-hour lunch)
- Interview Process: 2-stage
Why SCC?
- An inclusive workplace
- Competitive package and benefits
- Hybrid working & core hours
- Career development opportunities
- Join Europe's largest privately-owned IT company
Role Purpose
Provide on-site support for IT hardware and software, ensuring SLA compliance, and delivering efficient IT support services.
Key Responsibilities
- Diagnose, repair, and replace PCs, laptops, printers, retail equipment, and basic servers & network activities as needed.
- Complete customer rebuilds and configurations.
- Assist other engineers and cover site roles when required.
- Meet KPI targets and communicate effectively with teams.
- Use mobile devices to update calls and manage work in real time.
- Participate in IMAC projects and embrace new technologies.
- Maintain company assets and adhere to policies and safety standards.
- Participate in 24/7 coverage via rota and work overtime as needed.
Skills and Experience
- Professional appearance and customer-facing skills.
- Full UK driving license.
- Ability to obtain SC clearance.
- Self-motivated with good organizational skills.
- Relevant technical certifications, including at least CompTIA A+.
- Ability to work at height and manual handling skills.
About Us
SCC is Europe's largest privately-owned IT business, based in Birmingham, specializing in IT transformation and customer experience. We value innovation, diversity, and simplicity in IT solutions. We are committed to equal opportunities and an inclusive workplace.
For interview adjustments, contact our Talent Acquisition team.
Learn more about our Diversity & Inclusion, Sustainability, and Life at SCC initiatives through our links.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Referrals can double your chances of interview success. Stay informed about new roles in Bristol, UK.
IT Field Delivery Engineer employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Since the role involves diagnosing and repairing various IT hardware and software, having hands-on experience or knowledge about PCs, laptops, and printers will give you an edge during the interview.
✨Tip Number 2
Highlight your customer-facing skills and professional appearance. As this role requires on-site support, demonstrating your ability to communicate effectively and maintain a positive attitude with clients can set you apart from other candidates.
✨Tip Number 3
Prepare for questions related to SLAs and KPIs. Understanding how these metrics work in the context of IT support will show that you are not only technically proficient but also aware of the business side of IT services.
✨Tip Number 4
If you have any relevant technical certifications, such as CompTIA A+, be ready to discuss them in detail. This will demonstrate your commitment to professional development and your readiness to tackle the challenges of the role.
We think you need these skills to ace IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Field Delivery Engineer role. Focus on your technical certifications, customer-facing skills, and any previous IT support roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of SCC's values. Mention specific experiences where you've successfully diagnosed or repaired IT equipment, and how you can contribute to their team.
Highlight Relevant Certifications: Since the job requires at least CompTIA A+ certification, ensure this is prominently displayed in your application. If you have additional relevant certifications, mention those as well to strengthen your application.
Prepare for the Interview: Research common interview questions for IT support roles and prepare your answers. Be ready to discuss your problem-solving skills and how you handle customer interactions, as these are key aspects of the role.
How to prepare for a job interview at SCC
✨Showcase Your Technical Skills
As an IT Field Delivery Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with diagnosing and repairing hardware and software issues, as well as any relevant certifications like CompTIA A+. Highlight specific examples from your past roles where you successfully resolved technical problems.
✨Emphasise Customer Service Skills
Since this role involves on-site support, showcasing your customer-facing skills is essential. Prepare to share instances where you've effectively communicated with clients or colleagues, especially in challenging situations. This will show that you can maintain professionalism and provide excellent service under pressure.
✨Understand the Company Culture
Familiarise yourself with SCC's values and culture, particularly their commitment to diversity and inclusion. During the interview, express how your personal values align with theirs. This demonstrates that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, opportunities for career development, or how they embrace new technologies. This not only helps you gauge if the company is the right fit for you but also leaves a positive impression on the interviewers.
