At a Glance
- Tasks: Provide IT support on hardware and software at customer sites, ensuring top-notch service delivery.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation and inclusivity.
- Benefits: Enjoy a competitive salary, flexible benefits, a company van, and paid volunteering days.
- Other info: Dynamic role with opportunities for career growth and a commitment to diversity.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: CompTIA A+ and Server+ qualifications or equivalent experience required.
The predicted salary is between 26000 - 28000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Role: Senior IT Field Delivery Engineer
Location: Field-based, SCC Glasgow or Livingston Office
Contract Type: Permanent
Salary Package: 26,000 - 28,000 plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am - 5.30 pm Monday - Friday (+ OOH Rota)
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.
Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers.
Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Will be able to carry out IMAC projects with little supervision and lead as and when required. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable.
Must have a full UK driving licence. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities.
Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
ICT Senior Field Support Engineer in Glasgow employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Senior Field Support Engineer in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SCC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SCC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SCC!
✨Direct Apply to SCC
Let's not forget to apply directly through the SCC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Senior Field Support Engineer in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SCC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SCC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SCC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
