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- Tasks: Provide on-site IT support, diagnose and repair hardware and software issues.
- Company: Join SCC, a leading tech company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, paid volunteering days, and more perks.
- Other info: Permanent role with opportunities for growth in a dynamic environment.
- Why this job: Make a difference by helping customers solve their IT challenges.
- Qualifications: Must have CompTIA A+ certification and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
SCC is hiring a Customer Support Engineer to provide IT support at customer sites in Warrington. The role includes:
- Diagnosing and repairing hardware and software
- Ensuring compliance with safety regulations
- Achieving KPI targets
Candidates must have:
- Good customer skills
- A full UK driving license
- CompTIA A+ qualification
This is a permanent role with a competitive salary and a range of benefits, including paid volunteering days.
On-Site IT Support Engineer — Customer-Facing in England employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer — Customer-Facing in England
✨Tip Number 1
Get to know the company! Research SCC and understand their values, mission, and the specific needs of their customers. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is customer-facing, think about scenarios where you’ve successfully resolved issues or helped someone out. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the On-Site IT Support Engineer position at SCC.
We think you need these skills to ace On-Site IT Support Engineer — Customer-Facing in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any customer-facing roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your CompTIA A+ qualification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site IT Support Engineer role. Share specific examples of how you've diagnosed and repaired hardware and software in the past.
Show Off Your Customer Skills: Since this role is all about customer interaction, make sure to highlight your customer service skills in your application. We love candidates who can communicate effectively and keep clients happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge, especially anything related to the CompTIA A+ qualification. Be ready to discuss common issues you might face on-site and how you would resolve them.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice how you would handle different customer scenarios. Think about how to communicate technical information clearly and patiently, as well as how to manage difficult situations.
✨Understand Safety Regulations
Familiarise yourself with safety regulations relevant to IT support. Be prepared to discuss how you ensure compliance in your work, as this will show that you take safety seriously and can be trusted on-site.
✨Set Your KPI Targets
Research what typical KPI targets look like for an IT Support Engineer. Be ready to talk about how you would meet or exceed these targets, demonstrating your commitment to performance and customer satisfaction.