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For Companies At a Glance
- Tasks: Lead strategic customer engagements and drive business growth while managing key relationships.
- Company: Join SCC, Europe's largest privately-owned IT company, based in Birmingham.
- Benefits: Enjoy hybrid working, a solid benefits package, and career development opportunities.
- Why this job: Be part of an inclusive culture that values innovation and client success.
- Qualifications: 7+ years in engagement management with strong communication and leadership skills required.
- Other info: SCC promotes diversity and offers reasonable adjustments for interviews.
The predicted salary is between 43200 - 72000 £ per year.
Overview
We are actively building diverse teams and welcome applications from everyone.
Role: Engagement Manager
Location: National (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £75,000 – £85,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\\\’s largest privately-owned IT Company
Role Purpose
The Engagement Manager is responsible for leading the planning, execution, and oversight of strategic customer engagements that drive business growth and strengthen long-term partnerships. This role works cross-functionally to align initiatives with organisational goals, ensures successful delivery of services, and manages key stakeholder relationships. The Engagement Manager also plays a critical role in identifying growth opportunities and ensuring high levels of client satisfaction.
Security clearance or the willingness to apply will be required for this role.
Key Responsibilities
- Lead strategic planning and execution for assigned customer engagements and programmes.
- Facilitate regular governance and alignment meetings with internal and external stakeholders.
- Build and maintain strong, trust-based client relationships to support long-term success.
- Collaborate with delivery, product, and technical teams to ensure seamless implementation of initiatives.
- Monitor engagement performance and implement improvements based on feedback and KPIs.
- Provide leadership and direction to delivery teams, ensuring clarity of goals and responsibilities.
- Identify and pursue opportunities for account growth and service expansion.
- Manage budgets, timelines, and resource allocation for assigned engagements.
- Develop and execute strategies to enhance client satisfaction and retention.
- Act as the primary escalation point for client concerns, ensuring timely and effective resolution.
Skills and Experience
- Minimum of 7 years’ experience in a delivery or engagement management role.
- Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, DevOps, and ITIL.
- Proven success in managing complex client relationships and strategic initiatives.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and strategic thinking capabilities.
- Demonstrated ability to lead, influence, and motivate cross-functional teams.
- Relevant degree or professional certifications (e.g., PMP, PRINCE2, SAFe, SCRUM, ITIL) preferred.
About Us
SCC is Europe\\\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
Diversity, Inclusion & Equal Opportunity
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC
Sustainability at SCC
Life at SCC
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Engagement Manager employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with SCC's values and mission. Understanding their commitment to diversity and inclusion will help you align your responses during the interview, showcasing how your own values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage complex client relationships and lead cross-functional teams. This will highlight your suitability for the Engagement Manager role.
✨Tip Number 3
Research the delivery methodologies mentioned in the job description, such as Agile/SCRUM and ITIL. Being able to discuss these frameworks confidently will show your expertise and readiness for the role.
✨Tip Number 4
Network with current or former employees of SCC on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your interview preparation.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engagement management and delivery methodologies like Agile/SCRUM and ITIL. Use specific examples that demonstrate your success in managing complex client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and SCC's values. Emphasise your leadership skills, ability to build trust-based client relationships, and your strategic thinking capabilities.
Highlight Key Achievements: In your application, include quantifiable achievements that reflect your ability to drive business growth and improve client satisfaction. This could be through successful project completions or enhanced service delivery.
Prepare for the Interview: Research SCC and prepare to discuss how your experience aligns with their goals. Be ready to provide examples of how you've led cross-functional teams and managed stakeholder relationships effectively.
How to prepare for a job interview at SCC
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what an Engagement Manager does. Familiarise yourself with key responsibilities like managing client relationships and leading cross-functional teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in managing complex client relationships and strategic initiatives. Highlight your familiarity with delivery methodologies such as Agile and Waterfall, as these are crucial for the role.
✨Demonstrate Leadership Skills
Be ready to discuss how you've led teams and influenced stakeholders in previous positions. SCC values strong leadership, so share instances where you've motivated teams or driven successful project outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about SCC's approach to client engagement and their expectations for the role. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
