At a Glance
- Tasks: Provide IT support on hardware and software at customer sites.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Must have CompTIA A+ or equivalent experience and excellent customer service skills.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 32000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: South West (Dorset Area)
Contract Type: Permanent
Salary Package: £28,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Interview Process: 2-stage process
Why SCC?
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Key responsibilities:
- Attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Conduct activities for diagnostics, repair and replace PCs, Laptops, Printers, and retail equipment with associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Assist other engineers to carry out IMAC projects.
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Work towards a basic knowledge of servers and basic networking equipment.
- Carry out any other reasonable request from your line management.
- Participate in 24/7 coverage via a rota system (where contractually identified).
- Work a certain amount of overtime when required to do so.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
Skills and experience:
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Security clearance or willingness to apply will be required for this role.
- Self-motivated with good organisational skills and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours which support team productivity.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
IT Field Delivery Engineer in Dorchester employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Delivery Engineer in Dorchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SCC. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of IT Field Delivery Engineer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! While technical know-how is crucial, don’t forget to highlight your customer-facing skills and teamwork abilities. Share examples of how you've worked well with others or resolved customer issues in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace IT Field Delivery Engineer in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Delivery Engineer role. Highlight relevant experience, especially in diagnostics and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join SCC and how your skills align with our values. We love seeing genuine enthusiasm for the role!
Show Off Your Technical Skills: Don’t forget to mention any technical certifications you have, like CompTIA A+. We want to see that you’ve got the chops to handle the hardware and software support we provide to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SCC!
How to prepare for a job interview at SCC
✨Know Your Tech
Brush up on your technical knowledge, especially around PC and laptop repairs, printers, and basic networking. Be ready to discuss your experience with these technologies and any relevant certifications like CompTIA A+.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a client.
✨Show Your Organisational Skills
As you'll be managing calls and updates in real-time, demonstrate your organisational skills during the interview. Share examples of how you prioritise tasks and manage your time effectively, especially when under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to IT support, such as handling a malfunctioning device or dealing with an unhappy customer.