Distributed Support engineer

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: IT Field Delivery Engineer

Location: Bristol

Contract Type: Permanent

Salary Package: £24,000 – £28,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

• Thursday 9am – 8pm
• Friday 9am – 8pm
• Saturday 9am – 8pm
• Sunday 9am – 6pm
• (30 mins for lunch each day)

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe\\\’s largest privately-owned IT Company

Role purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a wide portfolio of customers within the required SLAs. Using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner. Become a trusted adviser to the customer across a range of technical areas.

Key responsibilities

• To repair diagnose and replace PC’s, Laptops, Printers, retail equipment and associated peripherals.
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Achieve KPI target of 5 visits / fix’s per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management.
• Be able to do some customer rebuilds and basic config.
• Be aware of AV and some Printer repairs.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Must be always professional and presentable.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner.
• Work a certain amount of overtime when required to do so.
• Be Familiar with customer policies and processes where applicable.
• To be approachable and accepting of Training requirements in relation to the role.
• To maintain the skills and knowledge required to perform the role to the required standard.
• Must be able to embrace new technologies and adapt to change.
• Company assets to be maintained.
• Practice quick win principles

Skills and experience

• Knowledge of PC, Laptop, Printer & associated peripherals operation
• Key Clients specific procedures
• Experience in Desktop/Laptop and Printers
• Good customer facing skills
• Full UK Driving Licence

About Us

SCC is Europe\\\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC

Diversity & Inclusion at SCC – https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC

Sustainability at SCC – https://www.scc.com/sustainability-at-scc/

Life at SCC – https://www.linkedin.com/company/scc/life