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- Tasks: Support customers by processing collections and quotes efficiently.
- Company: Join SCC, Europe's largest privately-owned IT company based in Birmingham.
- Benefits: Enjoy hybrid working, career development, and a solid benefits package.
- Why this job: Be part of an inclusive team focused on exceptional customer experiences and innovation.
- Qualifications: Experience in customer support or a motivated individual ready to learn.
- Other info: Flexible working hours with a friendly, professional environment.
We are actively building diverse teams and welcome applications from everyone.
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Temporary
Salary Package: National Minimum Wage
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The purpose of the Customer Support Administrator role is to ensure all Recyclea collections and quotes are performed efficiently and effectively. This role is essential for maintaining a high-quality service delivery to our customers. This includes enquiries, customer/supplier queries, and ensuring all customer reporting and issues are completed to a high standard.
Key responsibilities:
- Ensure all Recyclea collections and quotes are processed to a high standard;
- Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.;
- Ensure all Recyclea onsite processes and queries are dealt with to a high standard;
- Ensure all customer reporting and queries are processed within agreed timescales;
- To process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met;
- Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality;
- To undertake any training programs regarding all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan;
- Ensure a high level of security awareness is maintained;
- To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness;
- To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.
Skills and experience:
- Demonstrable experience in a similar role alternatively a highly motivated and adaptable individual who can be suitably upskilled;
- Effective communicator to support team members and wider business teams;
- Proficient in Microsoft office;
- Possess the demonstratable ability to support financial processes to include invoicing, billing and query resolution;
- Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Customer Support Administrator employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Support Administrator role. Understanding the specific tasks, such as processing Recyclea collections and handling customer queries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Word, as proficiency in these tools is essential for managing reports and communications. Consider doing a quick online course or tutorial to refresh your skills before the interview.
✨Tip Number 3
Prepare examples of how you've effectively communicated with customers in previous roles. Being able to share specific instances where you resolved issues or improved customer satisfaction will showcase your suitability for the position.
✨Tip Number 4
Research SCC's commitment to diversity and inclusion, as well as their sustainability initiatives. Showing that you align with their values can set you apart from other candidates and demonstrate your genuine interest in the company.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or administrative roles. Use specific examples to demonstrate your ability to handle enquiries, manage billing processes, and maintain high service standards.
Showcase Communication Skills: Effective communication is crucial for this role. Make sure to illustrate your communication skills in your application by providing examples of how you've successfully interacted with customers or team members in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Customer Support Administrator role.
How to prepare for a job interview at SCC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Support Administrator. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in handling customer queries and processing orders.
✨Showcase Your Communication Skills
As effective communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or team members in the past, particularly in resolving issues or managing inquiries.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple tasks accurately and efficiently. You might be asked about specific situations where your attention to detail made a difference, so think of examples that showcase your organisational skills and ability to meet deadlines.
✨Emphasise Adaptability and Learning
Since the role may require upskilling, express your willingness to learn and adapt. Share instances where you've quickly picked up new processes or technologies, and convey your enthusiasm for ongoing training and development opportunities.
