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For Companies At a Glance
- Tasks: Coordinate customer orders and ensure smooth fulfilment while providing top-notch customer service.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Why this job: Be part of a dynamic team that values diversity and offers career growth opportunities.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Hybrid working model allows for a mix of office and home work.
The predicted salary is between 21000 - 29000 £ per year.
Overview
Role: Customer Sales Co-ordinator
Location: Birmingham
Contract Type: Permanent
Salary Package: 25000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
We are actively building diverse teams and welcome applications from everyone.
Role Purpose
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service. The role will encompass all elements of the supply chain – quoting, sales order processing, purchase order placement as well as all post-sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end-to-end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business. Success in this position is demonstrated by teamwork, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills.
Key Responsibilities
- Purchase Order Management
- Customer Order Fulfillment
- Customer Service Excellence
- After-Sales Support
- Operational Support
- Quotation & Pricing Coordination
- Customer Engagement
- Issue Resolution
- Continuous Improvement
- Sales Order Processing – verify, coordinate, and process incoming customer purchase orders
- Ensure all transactions meet compliance standards and internal controls
- Create and place supporting purchase orders to fulfill customer demand
- Maintain compliance and accuracy throughout the procurement cycle
- Own the end-to-end delivery process for outstanding orders
- Provide proactive updates to customers and reflect real-time supply status
- Explore alternative stock sources and optimize fulfillment strategies with commercial awareness
- Triage customer inquiries and route to appropriate teams
- Deliver timely updates and resolutions aligned with service level agreements
- Validate and manage product/service return requests within policy guidelines
- Coordinate with internal teams and third-party suppliers to ensure successful closure and credit issuance
- Resolve supplier invoice queries, courier issues, and delivery discrepancies
- Respond to inbound calls and manage service requests via the call handling system
- Uphold business integrity by mitigating fraud risks and ensuring GDPR, security, and health & safety protocols
- Flexibility to support month-end and quarter-end activities beyond standard hours
- Collaborate across departments and suppliers to deliver competitive, accurate pricing solutions
- Act as the primary contact for all customer queries related to orders, products, and services
- Resolve concerns swiftly and empathetically to maintain high satisfaction levels
- Investigate and resolve complaints related to sales orders
- Escalate complex issues and implement corrective actions to prevent recurrence
- Collect and share customer feedback to enhance products and services
- Contribute to process optimization initiatives that elevate customer experience and operational efficiency
Skills And Experience
- Excellent communication and interpersonal skills
- Strong organisational and multi-tasking abilities
- Attention to detail and problem-solving skills
- Proficient in Microsoft Office and Supply Chain Management systems
- Ability to work independently and as part of a team
- Proven experience in a Customer Service role
About Us
SCC is Europe\’s largest privately-owned IT business, based in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a global company that is passionate about IT and aim to simplify the complex.
We are an equal opportunities employer. No applicant or employee will be treated less favourably than another on the grounds of any protected characteristic.
Diversity, Inclusion and Sustainability
Diversity & Inclusion at SCC – https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC – https://www.scc.com/sustainability-at-scc/
Life at SCC – https://www.linkedin.com/company/scc/life
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Customer Sales Co-ordinator - Customer Order Fulfilment employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Co-ordinator - Customer Order Fulfilment
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly, and think about how your skills fit in. Practise common interview questions with a mate to boost your confidence.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Companies love candidates who are not just qualified but also a great cultural fit.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your interest in the role.
We think you need these skills to ace Customer Sales Co-ordinator - Customer Order Fulfilment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Sales Co-ordinator role. Highlight your customer service experience and any relevant supply chain knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at SCC
✨Know Your Role
Before the interview, make sure you thoroughly understand the Customer Sales Co-ordinator role. Familiarise yourself with the key responsibilities like sales order processing and customer engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past customer service positions. Think about times when you resolved issues or provided updates to customers, as these stories will highlight your suitability for the job.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve managing customer complaints or optimising processes. Showing your problem-solving skills will resonate well with the interviewers, especially since the role requires handling various inquiries and issues.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to continuous improvement, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
