Information Technology Field Technician in Crewe

We are actively building diverse teams and welcome applications from everyone.

Location: North West Area (Warrington, Wigan, Manchester, Liverpool, Crewe)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday (the employee will be required to participate in a 24/7 rota as and when required to do so by the business)

Interview Process: 2-stage process

Why SCC?

• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Key responsibilities:

• Attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
• Work efficiently and proactively to deliver IT support services to a wide range of customers.
• Conduct activities for diagnostics, repair and replace PCs, Laptops, Printers, and retail equipment with associated peripherals.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Assist other engineers to carry out IMAC projects.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Work towards a basic knowledge of servers and basic networking equipment.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and experience:

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Security clearance or willingness to apply will be required for this role.
• Self-motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge/experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.

About Us:

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.