Computer Repair and Refurbishment Technician CL

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe\’s largest privately-owned IT Company

• Diagnose and identify faults in laptops and desktop computers using software diagnostics tools.
• Repair, replace or upgrade damaged or faulty components, such as LCD displays, memory, storage, cooling fans, keyboards, touchpads and batteries.
• Update firmware / BIOS and reload operating systems software.
• Thoroughly retest all equipment to ensure proper functioning and compliance with refur-bishment standards.
• Inspecting devices suitable for cosmetic refurbishment, assessing the physical condition of laptop and desktops to identify cosmetic marks and damage.
• Repairing deformation and indentations marks in laptop and desktop casings.
• Thoroughly cleaning devices in preparation for cosmetic refurbishment, removal of labels, stickers, adhesive residue from devices.
• The careful and precise application of vinyl coverings, such as laptop lid and palm cover and keyboard stickies.
• Quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.
• Performing data entry activities on a bespoke SCC system recording essential criteria.
• Working as part of a team to ensure all IT equipment is data safe before leaving the de-partment.
• To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
• Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity of the facility, whilst maintaining efficiency and quality.
• To undertake any training programs in regard to all processes and procedures, thereby en-suring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
• Ensure a high level of security awareness is maintained.
• To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall de-partmental effectiveness.
• To ensure all customer equipment is handled carefully to always avoid damage.
• To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.

• Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
• Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
• Strong problem-solving skills and familiarity with different manufacturers of computer hardware.
• High levels of dexterity essential, with a strong emphasis on meticulous attention to detail, accuracy and consistency.
• Ability to work independently, manage their time effectively and as work as part of a team.
• Ability to follow documented processes and procedures.
• Ability to always adhere to health and safety practices.