About The Role We are actively building diverse teams and welcome applications from everyone. Role: Commercial CRM and TechStack Manager Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £75,000, plus car allowance and large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working optimising business value, useability and insight, enhancing user engagement and formulating a strategic roadmap to maximise our investments, reporting on the business benefits the platforms bring. The expert will play a critical role in aligning our Dynamics 365 environment with business goals and ensuring long-term sustainability, as we drive Sales Transformation throughout our business. The role will be accountable for ensuring SCC’s CRM provides a reliable platform for improving pipeline visibility, forecast confidence, sales productivity and data quality. Key responsibilities: Own the commercial sales technology roadmap across Dynamics 365 and associated sales tools, ensuring platforms are integrated, adapted, governed and aligned to SCC’s GTM priorities Conduct a comprehensive and continuous review of our existing Dynamics 365 setup, identifying areas for improvement, prioritising change, managing backlog, establishing a governance framework with stakeholder input, and tracking overall benefit of the platform Act as the commercial business owner for CRM and related sales platforms, translating sales requirements into prioritised technical and process improvements, in partnership with data teams and third-party providers Lead initiatives to drive user adoption, including training and best practices and be a central presence across the sales organisation for feedback and input into the development roadmap. Collaborate with stakeholders across departments to understand requirements and ensure seamless integration and/or adoption of the CRM and other Sales Toolsets, for example Tussell, LinkedIn Sales Navigator Provide expert guidance on leveraging Dynamics 365 to support key business initiatives. Build a detailed roadmap for system and toolset enhancements, future developments, and continued optimisation, aligned to business requirements and initiatives, including identifying opportunities to use automation, AI and embedded intelligence within the CRM to improve seller productivity and management visibility Offer recommendations on best practices, industry trends, and innovative approaches within the Dynamics 365 ecosystem. Manage a small team of CRM specialists/admins, setting objectives and coaching for peak performance Data Governance
Commercial CRM and TechStack Manager employer: SCC
SCC is an exceptional employer, offering a dynamic work environment in London with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and a strong commitment to diversity and inclusion, making it a rewarding place to grow your career in the IT sector.
