At a Glance
- Tasks: Lead the design of a Contact Centre platform strategy across Europe.
- Company: Join SCC, a leader in innovative tech solutions.
- Benefits: Earn £500/day, work part-time, and enjoy remote flexibility.
- Other info: Collaborative environment with opportunities to influence key projects.
- Why this job: Make a real impact on a high-profile European programme.
- Qualifications: Fluent in French with experience in Contact Centre design.
The predicted salary is between 50000 - 70000 £ per year.
We are seeking an experienced Contact Centre Solution Designer (French Speaking) to join a high-impact European programme. This is a unique opportunity for a Contact Centre Solution Designer to act as a technical lead on a client tender process, shaping a Contact Centre platform strategy across multiple regions. The Contact Centre Solution Designer will play a critical role in ensuring requirements are captured effectively and reflected in a robust RFP.
Your responsibilities as the Contact Centre Solution Designer:
- Act as the technical lead for a European-wide Contact Centre RFP process.
- Engage with stakeholders across the UK, France, and Benelux to validate and consolidate requirements.
- Ensure strong representation of the French business unit, capturing language, regulatory, and operational requirements.
- Support the structuring of the RFP and evaluation framework to enable like-for-like vendor comparisons.
- Provide expert guidance on Contact Centre commercial models, licensing, and service expectations.
- Facilitate vendor discussions and support engagement in a vendor-agnostic capacity.
- Collaborate with delivery partners to provide procurement consultancy and advisory support.
- Translate technical and operational needs between French-speaking stakeholders and wider programme teams.
As a successful Contact Centre Solution Designer, you will have:
- Proven experience working as a Contact Centre Solution Designer or in a similar technical/architectural role.
- Strong knowledge of Contact Centre as a Service (CCaaS) platforms, either from an operational or technical perspective.
- Fluency in French (essential) with the ability to engage confidently with French-speaking stakeholders.
- Experience supporting RFPs, tenders, or vendor selection processes.
- Strong stakeholder management skills across multiple geographies.
- Solid understanding of contact centre technologies, architecture, and service delivery models.
- Ability to translate complex technical requirements into clear, structured documentation.
- A collaborative approach and experience working within vendor-agnostic environments.
If you are a skilled Contact Centre Solution Designer (French Speaking) looking for a flexible, high-impact contract where you can influence a key European programme, we would love to hear from you. Apply today — professional references required.
NOTE: At SCC, we take the privacy and security of your information very seriously. Any information we hold will be handled in accordance with current data protection legislation. Upon submitting your application, SCC will process your information in line with our privacy policy, which can be found on our website under Legal Privacy Notice Flexible Resourcing.
Contact Centre Solution Designer (French Speaking) in Bournemouth employer: SCC
SCC is an exceptional employer that values flexibility and innovation, offering a part-time contract for the role of Contact Centre Solution Designer (French Speaking) that allows you to work remotely while making a significant impact on a high-profile European programme. With a strong emphasis on collaboration and professional growth, employees are encouraged to engage with diverse stakeholders across multiple regions, ensuring a dynamic work culture that fosters both personal and career development. Join us to be part of a forward-thinking team where your expertise will shape the future of contact centre solutions in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Solution Designer (French Speaking) in Bournemouth
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to SCC when you apply for the Contact Centre Solution Designer (French Speaking) role.
✨Apply Through SCC's Website
Make sure you apply through SCC's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Contact Centre Solution Designer (French Speaking) in Bournemouth
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like SCC.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of SCC, showing that you're a good fit.
How to prepare for a job interview at SCC
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects SCC is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit SCC. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
