Transition Manager in Birmingham

We are actively building diverse teams and welcome applications from everyone.

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose: Responsible for the delivery of complex transitions of services and/or project change into live service, to be supported by SCC live service support teams and potentially 3rd parties. The role will engage at pre-sales stage to understand and guide scope, then take this scope to align operational teams, and the customer expectations, ultimately managing these successfully through the project lifecycle.

Full UK driving licence needed.

Key responsibilities:

• Responsible for managing large scale, complex or specialist transition and transformation projects, or the major streams or towers in a very large programme.
• Also responsible for providing defined deliverables to specification, within agreed cost and timescales, meeting the necessary quality standards.
• Responsible for the on-boarding of a new customer/service including any service take on, contract novation, TUPE.
• Also responsible for complex stakeholder management and expectation setting, controls of budgets, resourcing, staff development/management and defining service acceptance criteria.
• Working within the agreed revenue and expense budget targets, you will optimise the effective use of all allocated resources and thereby ensure cost effective services to the customer and maximise profitability to SCC.
• Drive the Continual Service Improvement of the Transition Management processes working across strategic functions to drive consistency and leverage new ways of working.
• Maintain and build professional relationships, while also having effective communication with all parties involved in the project, ensuring expectations and acceptance criteria are agreed upfront and continually managed throughout the engagement.
• Manage the service exit transition requirements of end of contract customers.
• Provide regular progress reporting to Portfolio and Project Lead regarding progress of transitions, call out any RAID observations and manage these through to closure.
• Overall responsibility of the P&L of the engagement; ensure budgetary information is accurate, change controls are raised in a timely fashion and any financial risks are raised as soon as they are realised.
• Assesses and prioritises stakeholder’s requirements and manage their expectations.
• Manages financial P&L performance (cost and margin) on a project.
• Understands and presents information contained within financial reports and adjusts project accordingly.
• Is responsible for ensuring risks are being actively managed in risk register and challenges on risk mitigation plans.
• Updates the project plan upon reflection of risks and issues.
• Updates the project schedule upon reflection of updated project plan, risks, and issues.
• Efficiently escalates engagement issues that enables effective mitigation plans.
• Deliver clear and concise stakeholder management, internal and customer facing, including Project Board creation, liaising with other key SCC service providers and 3rd party organisations.

Skills and experience:

• Demonstrates a high level of competence in IT (Information Technology), or related industry, with proven skills in delivering all aspects of complex engagements, on-time, to budget, and to quality.
• Ability to forecast project budgets and deliver against forecast with clear communication and escalation where budget will be breached.
• Strong ability to run several simultaneous complex engagements in a fast-paced environment to a successful completion.
• Strong negotiation skills and ability to present confidently in several different internal and client situations.
• Strong internal and external stakeholder management.
• Demonstrates team leadership to the project team, lead, manage, and mentor project team to ensure effective and efficient operation of IT project delivery.
• Strong relationship building, communications and management skills both with internal and external stakeholders.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
• Strong interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Able to articulate clearly to all project stakeholders.
• Report writing skills need to be high; able to demonstrate the proper use of grammar, eloquent writing skills, and show a well thought through report that has a logical flow, is accurate, contains the relevant data, is focused, and is easy to read.
• Organised and structured approach to project documentation and project artefacts.
• Able to extract key information and formulate a planned method of service or project delivery, with a strong attention to detail and quality.
• Exposure to a managed services environment such as (but not limited to); Hardware Support Services, Service Desk Services, Procurement.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.