Technical Support - Infrastructure in Birmingham

We are actively building diverse teams and welcome applications from everyone.

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: 40k - 50k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose: To deliver technical support for core infrastructure systems, ensuring stability, security, and optimal performance across the organisation’s IT environment. The role involves diagnosing and resolving complex issues, maintaining infrastructure components, and collaborating with teams to implement improvements and uphold service standards.

Key responsibilities:

• This is a "hands-on" technical support position that requires detailed knowledge across Microsoft Infrastructure services (Active Directory, DNS, DHCP, Group Policy) and Windows operating systems (Client & Server), with strong experience in messaging & collaboration platforms including Microsoft 365 and on‑premises Exchange.
• Hands‑on experience with HP enterprise hardware and practical data centre operations such as racking, cabling, deployment, and maintenance.
• Strong background in virtualisation technologies, particularly VMware and Hyper‑V, including configuration and troubleshooting.
• Proficiency in infrastructure monitoring, logging, and diagnostics to support root cause analysis and performance optimisation.
• Ensuring technical documentation is completed and updated to professional standards.
• Identify technical problems and potential Service Improvements across the managed service customers Infrastructure environments.
• Log calls with third party vendors and manage when necessary.
• Ensure correct configuration of all supported technologies.
• Contribute to delivering technical excellence across the Digital Workplace UK Infrastructure team.
• Identify, contribute, and work towards the technical and service goals defined by management.
• Required to participate in an on‑call technical escalation process outside of UK Business.

Skills and experience:

• Excellent hands‑on technical expertise
• Determined, can‑do attitude
• Ability to work on own initiative as well as part of a team
• Attention to detail
• A good work ethic
• ITIL awareness
• Excellent organisation skills
• Professional and presentable at all times.
• Ability to handle difficult and demanding customer environments

About Us: SCC is Europe’s largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.