About The RoleWe are actively building diverse teams and welcome applications from everyone.Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: 50000-58000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am - 5.30 pm Monday - FridayInterview Process: 2-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:The role provides senior technical guidance, supports service delivery and acts as a key escalation point for complex incidentsKey responsibilities:Act as the primary technical escalation point for major incidents affecting Storage and Backup service delivery across data centres and customer sites.Provide technical leadership, guidance and support to the Storage and Backup team, including 3rd and 4th line engineers. Manage incidents and problems appropriately within agreed service levels, including technical root cause analysis for recurring incidents. Work with project teams to help ensure technical solution designs align with customer requirements and operational support needs. Identify technical risks, recurring problems and potential service improvements across customer storage and backup environments. Help deliver technical excellence and contribute to the technical and service goals defined by DCS management. Ensure clients are backed up in line with agreed service levels and service schedules, and proactively review performance and capacity trends. Ensure the correct configuration and ongoing technical oversight of SAN, NAS, backup and associated switching technologies, and carry out basic team personnel administration where required. Experience of enterprise SAN, NAS, tape and data protection technologies, including relevant storage platforms, backup products and SAN switching technologies. Self-motivated and detail-focused, with a collaborative can-do approach, ITIL awareness, strong work ethic and willingness to provide out-of-hours escalation, support and leadership when required.**You will need to qualify for SC, HPPV and Home Office security clearance to be eligible for this role. About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC - LocationBirmingham - CV2All DepartmentsNot SpecifiedAll Departments is a required fieldAdvertising SalaryNot SpecifiedContract TypePermanentJob FunctionPlease Select
Technical Lead/Specialist in Birmingham employer: SCC
SCC is an exceptional employer, offering a dynamic work environment in London with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and a strong commitment to diversity and inclusion, making it a rewarding place to grow your career in the IT sector.
