At a Glance
- Tasks: Provide tech support for cloud VDI environments and resolve customer incidents.
- Company: Join SCC, Europe's largest privately-owned IT company with a diverse team.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Experience in IT systems and virtualisation technologies is essential.
The predicted salary is between 42000 - 52000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life‑long learning opportunities
- Opportunity to join Europe's largest privately‑owned IT Company
Role Purpose
The role will be a Tech support VDI as part of UK Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through ServiceNow, planning and implementing changes to customer requirements, liaising with TSMs, projects and other parts of the business to carry out chargeable work for customers or other business areas. Security clearance or willingness to apply will be required for this role.
Key Responsibilities
- Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
- Having advanced understanding of Active Directory inc GPO’s for desktop and profile management.
- Knowledge in configuring and managing Citrix Systems: Provide advanced technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
- Optimize User Workspace Environments: Implement and support tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
- Good understanding of Microsoft server products (Windows 2012‑2022).
- Troubleshooting: Provide second and third-line support for IT systems, ensuring timely resolution of technical issues.
- Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
- Understanding of ITIL.
- Ability to mentor, coach and support a small team of engineers to achieve team goals.
Skills and Experience
- Relevant experience in IT systems administration or engineering roles within large MSPs.
- Extensive expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Hands‑on experience with Windows Server (2012–2019) and associated technologies.
- Proficiency in Microsoft Active Directory for GPO’s.
- Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller.
- Excellent problem‑solving abilities and capacity to perform effectively under pressure.
- Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
- Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.
Equal Opportunity Statement
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.
Tech Support - Cloud VDI in Birmingham employer: SCC
SCC is an excellent employer, offering a supportive and inclusive work environment in Birmingham with hybrid working options that promote work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and the chance to contribute to meaningful projects as part of Europe's largest privately-owned IT company. With a strong focus on employee well-being and community engagement through paid volunteering days, SCC fosters a culture of growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support - Cloud VDI in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SCC. Check out their website and social media to understand their values and work environment. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to tech support and cloud technologies. Think about how your experience with Citrix, Azure, and troubleshooting can shine through. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Use examples that highlight your expertise in virtualised environments and customer support.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if SCC is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Tech Support - Cloud VDI in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tech Support - Cloud VDI role. Highlight your experience with cloud technologies and virtualisation environments, as these are key for us. Use specific examples that showcase your skills in troubleshooting and support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about the role and how your background fits with our needs. Don’t forget to mention your understanding of tools like Citrix and Azure, as well as your problem-solving abilities.
Show Off Your Certifications:If you’ve got any relevant certifications, make sure they’re front and centre in your application. Whether it’s Microsoft Certified or VMware Certified, we want to see what you've got! It shows us you’re serious about your professional development.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to our team. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud technologies like Citrix Cloud, AVD, and VMware Horizon. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in virtualised environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you provided second or third-line support and how you managed to keep things running smoothly under pressure.
✨Understand the Importance of Documentation
Be ready to talk about your approach to maintaining thorough documentation. Highlight any experience you have with ITIL practices and how you've ensured that system configurations and changes are well-documented.
✨Demonstrate Your Mentoring Abilities
If you've had experience coaching or mentoring junior engineers, make sure to mention it. Discuss how you've helped others grow and how you can contribute to team goals at SCC.
