We are actively building diverse teams and welcome applications from everyone.
Role: Operations Team Leader – Refurbishment
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- Lead and supervise the Refurbishment Services team, providing day-to-day direction, support and operational leadership.
- Oversee all refurbishment, testing, grading, repair and cosmetic restoration activities to ensure customer assets are processed efficiently and effectively.
- Plan and schedule workloads, staffing and resources to ensure all customer OLA, SLA and project commitments are achieved.
- Ensure customer equipment is refurbished, configured, cleaned, tested and packaged to the highest quality standards for reuse, redeployment or resale.
- Maximise asset recovery and resale value through effective grading, repair decisions and refur-bishment processes.
- Act as a key operational point of contact for designated customer refurbishment projects and service requirements.
- Coordinate project activities, priorities and resources to ensure customer expectations and de-livery milestones are achieved.
- Implement and maintain robust quality control procedures to ensure consistency, functionality and presentation standards across all refurbished assets.
- Monitor and drive departmental KPI performance, productivity levels, quality metrics and opera-tional efficiency.
- Provide technical guidance and operational support to team members, assisting with fault diag-nosis, repair processes and refurbishment best practice.
- Develop, coach and train team members to ensure appropriate skill levels, competency stand-ards and operational flexibility are maintained
- Ensure compliance with Health & Safety requirements, Safe Systems of Work, Traffic Manage-ment Plans and all company operational procedures.
- Maintain a strong security culture, ensuring customer assets are handled securely and all opera-tional processes remain compliant with customer and company requirements.
- Drive continuous improvement initiatives focused on refurbishment quality, process efficiency, asset recovery rates, customer satisfaction and team performance whilst delivering regular team briefings and participating in Team Leader meetings.
- Previous supervisory experience in a similar operational role. or intelligent, adaptable individu-al who can be suitably trained.
- Must have excellent reporting skills
- Must have excellent people management skills
- Must have the ability to communicate effectively at all levels.
- Security Clearance is mandatory for this role. Successful applicants without SC clearance will be put through the vetting process on joining.
About You
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Team Leader - Refurbishment Services (AM Shift) in Birmingham employer: SCC
SCC is an exceptional employer, offering a dynamic work environment in London with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and a strong commitment to diversity and inclusion, making it a rewarding place to grow your career in the IT sector.
