People Coordinator in Birmingham

The People Coordinator role sits within the People Experience shared service function and provides end-to-end coordination and administrative support across a range of activities, including onboarding, learning and development, apprenticeships and wider People Operations.

The role ensures processes run smoothly, are well organised and delivered to a high standard, supporting a positive and consistent experience for colleagues, managers and external partners. It also supports accurate record keeping, reporting and continuous improvement across the People function.

General Talent Development & People Operations Support

• Provide flexible administrative and coordination support to the wider Talent and People Operations teams across ad hoc requests, projects and initiatives
• Support the delivery of programmes and activities, ensuring actions are tracked and completed to agreed timelines
• Act as a key point of contact for colleagues, managers and stakeholders, responding to queries and supporting resolution in a timely manner
• Ensure all activities are delivered in line with agreed processes, timelines and SLAs
• Maintain accurate records across HR systems, ensuring strong data quality, consistency and compliance

Onboarding & Lifecycle Support

• Support onboarding activity, including issuing documentation and supporting new starters through the process
• Liaise with internal teams (e.g. IT, hiring managers) to ensure a smooth onboarding experience
• Support onboarding sessions, welcome events and induction activities
• Gather feedback from new starters and support improvements to the onboarding journey

Learning & Development Coordination

• Provide administrative support across the Learning Management System (STAR) and performance management processes (PEAK), ensuring data is accurate and up to date
• Support the scheduling and coordination of internal, external and online training
• Organise training logistics, including joining instructions, room bookings and materials
• Maintain training and skills records within HR systems
• Collate and share training feedback, identifying themes and areas for improvement

Apprenticeship & Early Careers Support

• Provide coordination support across the apprenticeship lifecycle, from recruitment through to completion
• Act as a point of contact for apprentices, managers and training providers
• Support apprenticeship recruitment activity, including interview coordination and candidate communication
• Track progress and flag any risks or issues to ensure apprentices remain on track
• Assist with onboarding and end‑of‑programme processes

Data, Reporting & Administration Support

• Maintain accurate People data across systems, ensuring consistency and compliance
• Support reporting when needed, on People activity (e.g. onboarding, training, apprenticeships)
• Assist with data collation, tracking and basic analysis
• Ensure documentation and templates are kept up to date

Process & Continuous Improvement

• Support the maintenance of People processes, guides and templates
• Identify opportunities to improve coordination, efficiency and colleague experience
• Provide feedback from day‑to‑day activity to support wider process improvements

• Strong communication skills - excellent verbal and written communication abilities to effectively interact with new hires and internal teams.

• Interpersonal skills - friendly and approachable demeanour to make new employees feel welcome and supported.

• Presentation skills - confident and professional delivery of onboarding content and welcome sessions, both in-person and virtually, to ensure a positive first impression.

• Attention to detail - high level of accuracy and attention to detail in managing documentation and onboarding processes.

• Organisational skills - ability to manage multiple tasks and priorities efficiently in a fast-paced environment.

• Resilience and performance - ability to work under pressure during peak periods, consistently meet and exceed performance targets, and maintain high standards of delivery.

• Problem-solving abilities - proactive approach to identifying and resolving issues that may arise during the onboarding process.

• Technological proficiency - familiarity with HR software and tools, as well as basic IT skills to assist with technology setup for new hires.