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- Tasks: Support customer projects with printing, scanning, and quality control tasks.
- Company: Join SCC, Europe's largest privately-owned IT company, based in Birmingham.
- Benefits: Enjoy a competitive hourly rate, hybrid working, and career development opportunities.
- Why this job: Be part of a diverse team and make a real impact in IT transformation.
- Qualifications: Proactive, organised, and open communication skills are essential.
- Other info: Great opportunity for growth in a dynamic and inclusive environment.
We are actively building diverse teams and welcome applications from everyone.
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Temporary
Salary Package: £12.44 hourly rate
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements.
Key responsibilities:
- Undertaking large volumes of Hybrid Mail printing, photocopying, scanning, binding and booklet making
- Liaising with staff and clients, receiving incoming requests, communicating deadlines and delivery times
- Prioritising work and outsourcing work to external providers where necessary
- Liaising with the Client/Supplier to ensure timely delivery of completed work
- Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.
- Logging machine faults with service providers and monitoring responses.
- Along with the team, regularly review processes and look for opportunities to become more efficient
- Any other duties as reasonably requested by the Print Room Manager or Client Services Manager
- To ensure production of high quality documents to customers agreed standards and delivery
- Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated
- Support Data Prep team in delivery of projects and ongoing contracts
- Support Month-End, Stock take and meter reading processes
- Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude
- Compliance with Billing cost recovery system or Access database logging
- To be aware and responsible for Health and Safety issues
- To consult and communicate effectively with all members of the team
- To take responsibility for Quality Control on the work you are producing
- To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business
- Complete periodic compliance online training according to deadlines as required by Client
- Complete monthly Health and Safety training courses to deadlines as required by SCC
Skills and experience:
- Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role.
- Open communication skills with both internal teams and customers.
- Customer first focus
- Self-motivated with professional standards
- Determined, can-do attitude
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Operator in Birmingham employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SCC. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Operator role and be ready to share examples of your past experiences that demonstrate your pro-active and organised approach.
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Operator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operator role. Highlight relevant experience and skills that match the job description, like your organisational skills and customer focus. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since the role involves liaising with staff and clients, it's important to demonstrate your open communication style. Use clear and concise language in your application to show us you can effectively communicate with different stakeholders.
Be Proactive and Detail-Oriented: We love candidates who take ownership of their tasks! In your application, mention specific examples where you've been proactive or organised in previous roles. This will help us see your determined, can-do attitude shining through.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details and can consider you for the Operator position. We can't wait to hear from you!
How to prepare for a job interview at SCC
✨Know the Role Inside Out
Before your interview, make sure you understand the Operator role thoroughly. Familiarise yourself with the key responsibilities like Hybrid Mail printing and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since the job requires a pro-active and organised approach, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised work and ensured timely delivery, as this aligns perfectly with what SCC is looking for.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you've communicated with both internal teams and customers in previous jobs. Think of specific instances where your open communication led to successful outcomes, as this will resonate well with the interviewers.
✨Demonstrate a Customer-First Mindset
SCC values a customer-first focus, so be prepared to talk about how you've put customers at the centre of your work. Share stories that illustrate your determination and can-do attitude when it comes to meeting customer needs and ensuring high-quality service.