SCC is seeking an experienced Application Support Desk Manager to lead a team delivering 2nd line support across Microsoft Dynamics 365 and ServiceNow. Located in Birmingham, the role operates on a hybrid pattern blending office and home working under a permanent contract with standard working hours.
You will drive incident and service management, SLA performance and continual service improvements, while engaging with business stakeholders and ensuring high customer satisfaction.
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Lead, Application Support Desk (2nd Line) in Birmingham employer: SCC
SCC is an exceptional employer, offering a dynamic work environment in London with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary package, extensive career development opportunities, and a strong commitment to diversity and inclusion, making it a rewarding place to grow your career in the IT sector.
