DS Field Technician (DS = Document Services) in Birmingham

We are actively building diverse teams and welcome applications from everyone.

Location: Field-based in Livingston

Contract Type: Permanent

Salary Package: £28,000 - £30,000 plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm, Monday - Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose: To maintain, repair and provide technical support for managed print equipment, ensuring that devices are repaired and maintained to SCC DS's technical and published product specifications, whilst ensuring both SCC DS and client work methods and health and safety procedures are adhered to. Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
• Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.
• Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls.
• Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition.
• Maintain and manage Sharepoint cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools.
• Ensure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable.
• Maintain accurate work expense records and submit these, along with receipts, at the required time.
• Attend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.
• Liaise and co-operate with other departments within SCC DS to promote an efficient level of operational service.
• Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken.
• Provide basic end user training and support where necessary.

Skills and experience:

• Competent technician with a high level of expertise on repairing and maintaining colour and monochrome MFP devices including low, mid and high-volume machines.
• Demonstratable skills in connectivity [e.g. able to install print drivers & connect basic printer to simple network].
• High level of competency in relation to diagnostic fault finding.
• Full Driving Licence
• Ability to work under pressure and to tight customer deadlines.
• Required to and must be willing to adhere to all client processes and procedures whilst working on and attending site.
• An analytical problem-solving approach to difficult situations.
• Possess good oral and written communication skills.
• Good interpersonal skills and the ability to communicate at all levels with various internal and external stakeholders.
• Have a 'Can Do' attitude.
• Possess strong customer service skills.

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.