Customer Service and Sales Coordinator Hybrid/wfh in Birmingham

About The RoleWe are actively building diverse teams and welcome applications from everyone. Role: Customer Sales Co-ordinatorLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: 26,227.50 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am – 5.30 pm Monday – FridayInterview Process: 2-stage processWhy SCC?Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service. The role will encompass all element of the supply chain – quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business. General Answering calls from both Customers and Internal Departments Management of all requests through our call handling systems, in-line with the service levelsWorking with the business to minimise the risk of any fraudulent transactionsEnsuring full compliance with all business processes and policies, including all mandatory training for Security, GDPR, Business Continuity and Health & SafetyBusiness month end and quarter end commitments may require you to work extended hours and outside of the normal standard business hoursQuotation ResponsesCo-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered Sales Order Processing Verification of all new customer ordersCo-ordination, acceptance and processing of all new customer purchase orders onto our systemsEnsuring that all checks are completed and that the transaction is in-line with the business requirementsPurchase Order ProcessingCreation and placement of any supporting purchase orders to fulfil our customer ordersEnsuring that all checks are completed and that the transaction is in-line with our business requirementsEnsuring that these contain all relevant information to allow our suppliers to complete Customer Order FulfilmentPro-actively working on all outstanding customer purchase orders, managing these through to successful deliveryProviding regular updates to the customers on the status of these ordersLooking at the best ways to fulfil any outstanding orders – identifying other stock sources, considering any commercial aspectsWorking closely with our suppliers in resolving any queries or issues relating to the supply of our purchase orderManaging the customer outstanding order reports and ensuring that these are reflective of the latest supply positionWorking with the other Supply Chain departments to resolve any logistical or build issues in a timely mannerCustomer Services Verification of all requests for assistanceProviding regular updates on the status of these requestsEnsuring that these are managed and resolved in a timely manner and in-line with our service levelsProduction of customer reportsAfter Sales Management Verification and validation of any requests for products or services to be returned for credit, ensuring that these are within the agreed timescales and criteria for acceptance Ensuring any approved requests are managed through to successful conclusion and that both SCC and the customer have formal closure including any commercial credits associated with the requestWorking with third party departments and suppliers to ensure that the request is managed through to conclusionInstigating and management of all credits requests associated with the return of product or services, minimising the exposure to the business and ensuring that all relevant approvals are obtainedSupplier invoice query resolutionCourier and transit issues, working closely with our Customers and third party Contractors to ensure that any issues identified are managed through to a successful conclusionDelivery Issues, verification and management of requests where the delivery is incorrect or incomplete, working with both our Customers, Internal Departments and third party Contractors to ensure that any issues identified are managed through to a successful conclusionSkills and experience: Previous customer service experience, organised, methodical, computer literate, well spoken, well presented, knowledge of MS packages, educated to A-C level including English and Maths, qualified to L3 / A level About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are an equal opportunities employerSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC - LocationBirmingham - James HouseAll DepartmentsNot SpecifiedAll Departments is a required fieldAdvertising SalaryNot SpecifiedContract TypePermanentJob FunctionPlease Select