At a Glance
- Tasks: Support customer orders, manage fulfilment, and deliver exceptional service in a dynamic team.
- Company: Join SCC, a leading company with a focus on customer satisfaction and teamwork.
- Benefits: Competitive pay, hybrid work options, and potential for contract extension or permanent role.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by building strong customer relationships and solving problems.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 13.85 - 13.85 £ per hour.
Customer Sales Co-ordinator - £13.85/hr to £14.36/hr via Umbrella Company - 12 Month Contract - Birmingham (Hybrid) - SCC Flex Contract
With the potential for contract extension and future permanent opportunities, this is a great chance for a highly organised and customer-focused Customer Sales Co-ordinator to join a busy and dynamic team.
You'll support customer order management, fulfilment and after-sales activities while building strong customer relationships and delivering exceptional service in a fast-paced environment.
Your responsibilities as the Customer Sales Co-ordinator
- Sales
- Order
Processing: Verification, co-ordination, acceptance and processing of all new customer purchase orders onto our systems.
Ensuring that all checks are completed, and that the transaction is in-line with the business compliance requirements.
- Purchasing
- Order
Processing: Creation and placement of any supporting purchase orders to fulfil our outstanding orders.
Ensuring that all checks are completed and that the transactions is in-line with the business compliance requirements.
- Customer Order Fulfilment: Pro-actively working on outstanding customer orders through to delivery, updating customers and identifying the best fulfilment options.
- Customer Services: Verification and routing of customer requests, ensuring regular updates and timely resolution in line with service levels.
- After Sales Management: Managing returns, credits, delivery issues, invoice queries and supplier interactions through to successful conclusion.
- General Support: Managing calls, requests, compliance requirements, fraud prevention and supporting month-end and quarter-end activities.
- Quotation Responses: Co-ordination and completion of customer pricing requests with internal teams and suppliers.
- Customer Interaction: Serve as the primary point of contact for customer enquiries related to orders, products and services.
- Problem Resolution: Handle customer complaints and issues related to sales orders, escalating where necessary.
- Feedback and Improvement: Gather customer feedback and support continuous improvement initiatives.
As a successful Customer Sales Co-ordinator, you will have
- Previous experience in a customer service, sales support, order management or supply chain environment.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and a proactive approach to problem-solving.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience using ERP, CRM, or order management systems.
- A customer-focused mindset with a commitment to delivering excellent service.
- Ability to work independently and collaboratively within a team.
- Experience handling customer queries, complaints, and escalations professionally.
NOTE
At SCC, we take the privacy and security of your information very seriously.
Any information we hold will be handled in accordance with current data protection legislation.
Upon submitting your application, SCC will process your information in line with our privacy policy, which can be found on our website under Legal Privacy Notice Flexible Resourcing.
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Customer Sales Co-ordinator in Birmingham employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
