Computer Repair and Refurbishment Technician in Birmingham

We are actively building diverse teams and welcome applications from everyone.

Location: Birmingham - Oscar House (on-site)

Contract Type: Permanent

Salary Package: £26,227 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: PM Shift – 14:00 to 22:00 - Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The Computer Repair and Refurbishment Technician is responsible for diagnosing, troubleshooting, repairing, upgrading and cosmetically refurbishing computer hardware. They ensure systems are functioning optimally by replacing faulty components, installing updates, reloading operating systems and enhancing the aesthetics of equipment to “as new” condition. Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Diagnose and identify faults in laptops and desktop computers using software diagnostics tools.
• Repair, replace or upgrade damaged or faulty components, such as LCD displays, memory, storage, cooling fans, keyboards, touchpads and batteries.
• Update firmware / BIOS and reload operating systems software.
• Thoroughly retest all equipment to ensure proper functioning and compliance with refurbishment standards.
• Inspect devices suitable for cosmetic refurbishment, assessing the physical condition of laptops and desktops to identify cosmetic marks and damage.
• Repair deformation and indentations marks in laptop and desktop casings.
• Thoroughly clean devices in preparation for cosmetic refurbishment, removal of labels, stickers, adhesive residue from devices.
• The careful and precise application of vinyl coverings, such as laptop lid and palm cover and keyboard stickies.
• Quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.
• Perform data entry activities on a bespoke SCC system recording essential criteria.
• Work as part of a team to ensure all IT equipment is data safe before leaving the department.
• Process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
• Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.
• Undertake any training programs in regard to all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
• Ensure a high level of security awareness is maintained.
• Undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recycle team) to maintain overall departmental effectiveness.
• Ensure all customer equipment is handled carefully to always avoid damage.
• Project a pro-active and positive attitude when communicating with external/internal customers.
• Maintain a friendly, professional service always.

Skills and experience:

• Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, a minimum of 12 months experience in a similar role is required.
• Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
• Strong problem-solving skills and familiarity with different manufacturers of computer hardware.
• High levels of dexterity essential, with a strong emphasis on meticulous attention to detail, accuracy and consistency.
• Ability to work independently, manage their time effectively and as work as part of a team.
• Ability to follow documented processes and procedures.
• Ability to always adhere to health and safety practices.
• Security clearance or willingness to apply will be required for this role.

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.