We are actively building diverse teams and welcome applications from everyone.
Role: 2nd Line Technical Support – Infrastructure
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- Triage, prioritise and manage incidents and service requests escalated from the Service Desk.
- Troubleshoot and resolve infrastructure issues across supported technologies.
- Investigate incidents to identify root causes and implement fixes where appropriate.
- Take ownership of incidents through to resolution or escalation.
- Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.
- Perform routine infrastructure administration and maintenance activities.
- Create and maintain technical documentation and knowledge articles.
- Support infrastructure changes, upgrades and service improvement initiatives.
- Work with vendors and internal teams to resolve technical issues.
- Contribute to problem management and continual service improvement activities.
- Strong troubleshooting and analytical skills.
- Experience supporting Microsoft server and cloud technologies.
- Good understanding of Active Directory, DNS, DHCP and Group Policy.
- Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.
- Working knowledge of VMware vSphere and other virtualisation platforms.
- Understanding of networking fundamentals including TCP/IP, routing and firewalls.
- Ability to prioritise workloads and manage competing demands.
- Strong written and verbal communication skills.
- Ability to work independently and take ownership of issues.
- Customer-focused approach with a commitment to service excellence.
About You
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
2nd Line Technical Support – Infrastructure in Birmingham employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
