Application Support Analyst

We are actively building diverse teams and welcome applications from everyone.

Location: Broxbourne

Contract Type: Permanent

Salary Package: £28,000 - £30,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Join our proximity support team as an Application Support Analyst, working with a Senior Application Analyst to provide second-line technical support for business applications. Responsibilities include diagnosing issues, managing updates, resolving data queries, and handling access or configuration requests. This role requires strong communication, prioritisation, and attention to documentation. This position is well-suited for those who are looking to build a career in application support and grow professionally within the role. Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Monitor and triage support tickets and calls, ensuring prompt responses.
• Resolve issues and service requests, escalating complex cases as needed.
• Review system alerts and exception reports to maintain reliability.
• Document support activities and troubleshooting steps.
• Assist with application upgrades and deployments.
• Identify recurring issues and suggest process improvements.
• Achieve any KPI targets set for your role.
• Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system or engage in a shift system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Be able to produce and update technical documentation where required.

Skills and experience:

• Basic SQL and relational database knowledge.
• Strong analytical and problem-solving abilities.
• Effective communicator, able to explain technical details to non-technical users.
• Self-motivated, able to prioritise and work independently.
• Need to have a full UK driving licence.
• Experience in application or IT support, or data-related roles.
• Familiarity with IT ticketing systems (e.g., ServiceNow).
• Experience with financial systems.
• Understanding of application monitoring and troubleshooting.
• Knowledge of Power BI for data analysis and reporting.
• Basic scripting knowledge.

SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

SCC is an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.