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For Companies At a Glance
- Tasks: Design user-centred services and mentor junior designers in a dynamic environment.
- Company: Join SCC, a leader in public sector transformation with a focus on innovation.
- Benefits: Competitive daily rate, professional development, and the chance to work on impactful projects.
- Why this job: Make a real difference in public services while enhancing your design skills.
- Qualifications: Must have active DV and NPPV3 clearance and experience in service design.
- Other info: Opportunity to work onsite in Birmingham with excellent career growth potential.
The predicted salary is between 46800 - 78000 £ per year.
We are looking for an experienced Service Designer to support high‑profile transformation work, ensuring services are in line with technology development, compliance, assurance data‑use standards. You will help establish new ways of working, mentor junior designers, and ensure services meet user needs without compromising public trust. Active DV and NPPV3 clearance are required.
Your responsibilities as the Service Designer:
- Work with the Service Design Lead to direct design activity across major programme work
- Mentor Service Designers, Junior Designers, and the Service Acceptance Analyst
- Ensure design work follows a clear, user‑centred approach aligned to programme value
- Document design decisions and risks concisely
- Enable strong communication between users, project teams, service delivery, and operations
- Champion ITIL 4, Agile, and Continual Service Improvement
- Collaborate with Service Transition to ensure smooth service introduction
As a successful Service Designer, you will have:
- Active DV and NPPV3 clearance
- Strong background designing services that meet user needs
- Knowledge of Service Design methods and related disciplines (UX, user research, interaction design)
- Experience using data and user feedback to improve services
- Proven ability to turn designs into functioning services
- Experience mentoring or guiding colleagues
- Hands‑on experience in Agile and working knowledge of ITIL 4
- Understanding of IT hardware layers and deployment models
- Ability to prioritise, make sound decisions, and work under pressure
- Strong written and verbal communication skills
If you’re an DV and NPPV3 cleared Service Designer ready to support and enhance a critical public‑sector service environment, apply now with your CV. Professional references required.
Service Designer employer: SCC Flex (Flexible Resourcing)
Contact Detail:
SCC Flex (Flexible Resourcing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already working in service design. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s user-friendly and showcases how you’ve met user needs and improved services.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of ITIL 4 and Agile methodologies. Be ready to discuss how you've applied these in your previous roles and how they can benefit the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience with user-centred design and any relevant projects that showcase your skills in Agile and ITIL 4. We want to see how you can bring value to our team!
Showcase Your Mentoring Skills: Since mentoring junior designers is part of the gig, don’t forget to mention any experience you have in guiding others. Share specific examples of how you've helped colleagues grow in their roles – we love a good success story!
Be Clear and Concise: When documenting your design decisions and risks, clarity is key. Use straightforward language and bullet points where possible. We appreciate a well-structured application that gets straight to the point without fluff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SCC Flex (Flexible Resourcing)
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and related disciplines like UX and user research. Brush up on your knowledge of ITIL 4 and Agile methodologies, as these will likely come up during the interview.
✨Showcase Your Mentoring Skills
Since mentoring junior designers is part of the role, be prepared to discuss your experience in guiding others. Share specific examples of how you've helped colleagues grow and how you approach mentorship.
✨Prepare for User-Centred Discussions
Expect questions about how you ensure services meet user needs. Have examples ready that demonstrate your ability to use data and user feedback to improve services, and how you document design decisions.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex design concepts or project experiences. Remember, it’s not just what you say, but how you say it!
