Credit Controller in Rochdale

At Scarsdale Solicitors we understand that legal matters - particularly those involving criminal allegations, can be complex and stressful. Our mission is to provide clarity and confidence through honest, expert legal guidance, helping clients navigate complex legal challenges with assurance. As part of their ongoing growth strategy, we are expanding our team and are seeking an experienced Credit Controller to join their dynamic in-house support team.

The Role

As credit controller, you will manage and control the firm’s credit processes, ensuring timely billing and collection of fees, reducing debtor days, and ensuring Scarsdale Solicitors complies with the Solicitors Regulation Authority (SRA) Accounting Rules. The role works closely with our consultant Finance Director and Managing Partner / Director to ensure strong cash flow management is maintained and managed.

Responsibilities include but are not limited to:

• Credit Control & Debt Management
  • Monitor and manage the firm’s debtor’s ledger daily
  • Proactively chasing outstanding invoices by telephone, email, and letter
  • Agree and monitor payment plans (in line with guidelines agreed with MD/FD)
  • Escalate aged or disputed debt in a timely manner
  • Prepare debt reports and commentary for management meetings
• Billing & Fee Earner Support
  • Liaise closely with MD and fee earning solicitors regarding unpaid invoices
  • Ensure there is a robust billing process in place and review/update it as needed
  • Ensure bills are issued promptly in line with client care letters and fee agreements
  • Investigate & resolve billing queries efficiently and professionally
• Compliance & Risk
  • Implement robust credit control processes in compliance with SRA Accounts Rules and Scarsdale’s internal accounts policies
  • Monitor adherence to credit limits and terms and elevate concerns as needed to the Managing Director
  • Identify potential bad debt risks and flag concerns to management
  • Maintain accurate audit trails and records
• Client Relationships
  • Communicate with clients in a professional, tactful, and client-focused manner, at all times
  • Balance firm cash-flow management whilst maintaining good client relationships
  • Handle all credit/finance matters sensitively with discretion
• Reporting & General Office Administration
  • Produce regular aged debt reports and cash-flow forecasts
  • Maintain accurate records of all contact and recovery activity
  • Support the client facing team with the smooth on/off boarding of clients & client feedback
  • Assist with month-end procedures as required
  • Support continuous improvement of credit control processes
  • Provide ad-hoc admin/general office support as needed, to assist with the smooth day-to-day running of the practice (e.g. overseeing aspects of health & safety, stock/stationery ordering, answering calls, optimising the use of in-house systems etc)

Our Ideal Candidate

• Professional and resilient, with a calm approach to difficult conversations
• Diplomatic and tactful
• Commercially aware
• Trustworthy and discreet
• Previous credit control experience (professional services or legal preferred)
• Excellent communication and negotiation skills
• Confidence liaising with senior stakeholders and fee earners
• Excellent attention to detail and organisational skills
• Ability to work independently and prioritise a busy workload – escalating concerns as needed
• Competent user of accounting systems and Microsoft Excel
• Ability to handle sensitive and confidential information and matters appropriately

What’s on Offer:

• Opportunities to diversify into other legal practice areas
• A collaborative, supportive team culture
• A chance to work on high-impact, challenging cases with real client impact