Requirements
You have 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment
You think in systems. You care about how information is structured, maintained, searched, surfaced, and reused
You have strong product and UX judgement. You understand that great user experiences reduce work for users. They make the right information easier to find, understand, and apply
You are comfortable with complex subject matter. You do not need to be a regulatory expert, but you should be excited by the challenge of making regulatory expectations clearer without making them less precise
You are technical enough to work closely with engineers. You may have experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems
You are interested in how knowledge should be consumed by both humans and AI systems. You understand that AI-ready content needs structure, source clarity, version control, and careful governance
Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment
What the job involves
Own the structure, navigation, and presentation of Scarlet's customer‐facing knowledge base, making it easier for customers to find and apply the right guidance
Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend
Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent
Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on
Shape how Scarlet's guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust
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