At a Glance
- Tasks: Manage customer relationships and ensure successful outcomes in health tech projects.
- Company: Join a pioneering medical technology company transforming health with AI.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: London-based role with potential for Mandarin-speaking customer engagement.
- Why this job: Be at the forefront of health tech innovation and make a real difference.
- Qualifications: 3+ years in B2B customer management, preferably in health tech.
The predicted salary is between 42750 - 52250 £ per year.
We pull medical technology from the future to solve human health. Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar. Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.
As an Account Manager (Customer Outcomes Specialist) at Scarlet, you will own customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and ensure customers achieve their goals. You will work day-to-day with ambitious medical technology companies and help them deliver safe devices to patients sooner. This is a London-based role requiring native-level Mandarin and excellent English. You will initially manage existing English-speaking customers, including accounts outside China, while helping us prepare for future demand from Chinese-speaking customers. As that demand grows, your portfolio may increasingly include Chinese-speaking accounts. You will remain based in London, including if China-related work becomes your full-time focus.
Responsibilities
- Build long-term, trust-based relationships with forward-thinking companies in health tech.
- Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
- Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
- Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
- Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.
- Support customers in English and, as demand develops, Mandarin, with an initial portfolio that includes English-speaking accounts outside China.
Required qualifications
- You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
- You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
- You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
- You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
The Interview Process
Note: we typically collapse interviews 4-5 into one in-person session at our London HQ.
- Intro call with Aarzoo (30 mins)
- An advanced Mandarin language test (20 mins)
- CX team interviews: Rachel (60 mins), Steven (30 mins)
- Culture Q&A with Yun in Mandarin (10 mins)
- Founder interviews: James and Jamie (2x20 mins)
- Offer & references
Account Manager, native Mandarin speaker in London employer: Scarlet
Scarlet is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Product Designer will directly impact the future of health technology. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work alongside industry experts in a dynamic environment. Located in a vibrant area, Scarlet offers unique advantages such as flexible working arrangements and a commitment to user-centered design, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, native Mandarin speaker in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Scarlet.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Scarlet.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Scarlet, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Account Manager, native Mandarin speaker in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Scarlet.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Scarlet.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Scarlet. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Scarlet. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Scarlet
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Scarlet’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
