At a Glance
- Tasks: Build trust-based relationships and ensure customer success in health tech.
- Company: Join a leading authority in AI medical devices, transforming healthcare access.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced, dynamic team with a focus on creativity and collaboration.
- Why this job: Be part of a mission to revolutionise healthcare with innovative technology.
- Qualifications: 3+ years in B2B customer management, preferably in health tech.
The predicted salary is between 50000 - 70000 £ per year.
Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly. Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. Come help us bring the next generation of healthcare to the people who need it.
Who you are:
- You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
- You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
- You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
- You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
What the job involves:
- Build long-term, trust-based relationships with forward-thinking companies in health tech.
- Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
- Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
- Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
- Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.
The Interview Process:
- Intro call with Aarzoo (30 mins)
- Round 1: CX team interviews: Rachel (60 min), Steven (30 min)
- Round 2: Founder interviews: James and Jamie (2x30 min)
- Referencing
- Offer
Account Manager (Customer Outcomes Specialist) in London employer: Scarlet
At Scarlet, we are dedicated to revolutionising healthcare by making innovative medical AI accessible to all. As an Account Manager, you will thrive in a dynamic and supportive work culture that prioritises employee growth and collaboration, with opportunities to engage with leading health tech companies. Our commitment to your professional development, coupled with the chance to make a meaningful impact in the healthcare sector, makes Scarlet an exceptional employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Customer Outcomes Specialist) in London
✨Tip Number 1
Get to know the company inside out before your interview. Research their mission, values, and recent projects. This will help you connect your experience with what they’re doing and show that you’re genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your project management skills and how you've built trust with customers. We want to hear how you’ve navigated complex situations and delivered results.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows your curiosity and helps you gauge if the company is the right fit for you. Ask about their approach to customer relationships and how they handle challenges in the health tech space.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re proactive and ready to take the first step towards joining our mission in transforming healthcare.
We think you need these skills to ace Account Manager (Customer Outcomes Specialist) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B environments, especially in health tech or regulated industries, to show us you’re the right fit.
Showcase Your Communication Skills:Since we value exemplary communication, ensure your written application reflects clarity and structure. Use MECE principles to organise your thoughts and make it easy for us to see your strengths.
Demonstrate Your Curiosity:We love candidates who are eager to learn and innovate. In your application, share examples of how you've thrived in fast-paced environments and how your curiosity has led to successful outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised as we review applications.
How to prepare for a job interview at Scarlet
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s mission and their customer base. Familiarise yourself with their innovative medical AI technologies and how they impact healthcare. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed complex customer relationships in the past. Highlight your ability to keep multiple workstreams on track and how you’ve navigated challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to explain how you adapt your communication style to different audiences, especially in an asynchronous work environment. This will demonstrate your alignment with their MECE principles.
✨Embrace Curiosity and Innovation
During the interview, express your enthusiasm for the fast-paced nature of the health tech industry. Share examples of how your insatiable curiosity has led you to think creatively and iterate quickly in previous roles. This will resonate well with their innovative culture and show that you’re a great fit.
