At a Glance
- Tasks: Lead the development of a user-friendly knowledge base for medical AI guidance.
- Company: Join Scarlet, a leader in AI medical devices, transforming healthcare access.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team with a mission to revolutionise healthcare through innovative technology.
- Why this job: Make a real impact on healthcare by shaping how knowledge is shared and accessed.
- Qualifications: 3+ years in knowledge management or related fields, with strong UX judgement.
The predicted salary is between 60000 - 80000 £ per year.
Our mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly. Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter. Companies building bleeding-edge medical AI systems choose Scarlet. We are proud to count the world’s best resourced and most ambitious companies building medical AI as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. Come help us bring the next generation of healthcare to the people who need it.
Who you are:
- You have 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment.
- You think in systems. You care about how information is structured, maintained, searched, surfaced, and reused.
- You have strong product and UX judgement. You understand that great user experiences reduce work for users. They make the right information easier to find, understand, and apply.
- You are comfortable with complex subject matter. You do not need to be a regulatory expert, but you should be excited by the challenge of making regulatory expectations clearer without making them less precise.
- You are technical enough to work closely with engineers. You may have experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems.
- You are interested in how knowledge should be consumed by both humans and AI systems. You understand that AI-ready content needs structure, source clarity, version control, and careful governance.
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
What the job involves:
- Own the structure, navigation, and presentation of Scarlet’s customer-facing knowledge base, making it easier for customers to find and apply the right guidance.
- Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend.
- Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent.
- Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on.
- Shape how Scarlet’s guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust.
The Interview Process
- Intro call with Aarzoo
- Round 1: CX team interviews: Steven and Johnny (2x30 min)
- Round 2: Founder interviews: James and Jamie (2x30 min)
- Referencing
- Offer
Knowledge Systems Lead employer: Scarlet
At Scarlet, we are dedicated to revolutionising healthcare by ensuring that cutting-edge medical AI technologies reach those who need them most. As a Knowledge Systems Lead, you will thrive in a dynamic and innovative work culture that prioritises collaboration and employee growth, offering opportunities to shape the future of healthcare while working alongside some of the brightest minds in the industry. With a commitment to excellence and a focus on meaningful impact, Scarlet provides a unique environment where your contributions will directly influence the accessibility of vital medical solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Systems Lead
✨Tip Number 1
Get to know the company inside out! Research Scarlet's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for your interviews by rehearsing answers to common questions related to knowledge management and technical documentation. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 3
Don’t shy away from asking questions! During your interviews, engage with the interviewers by asking insightful questions about the role and the company’s future. This shows your enthusiasm and helps you gauge if Scarlet is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Scarlet. We can’t wait to see what you bring to the table!
We think you need these skills to ace Knowledge Systems Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Systems Lead role. Highlight your experience in knowledge management and technical documentation, and show us how your skills align with our mission to enhance healthcare accessibility.
Showcase Your Technical Skills:We want to see your technical prowess! Mention any experience you have with Markdown, GitHub, or structured content. This will help us understand how you can contribute to our innovative approach in the medical AI space.
Communicate Clearly:Your verbal and written communication skills are crucial for this role. Use clear, concise language in your application to demonstrate your ability to convey complex information effectively. Remember, we value clarity and precision!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Scarlet
✨Know Your Stuff
Make sure you understand the ins and outs of knowledge management and content systems. Brush up on your technical documentation skills and be ready to discuss how you've structured information in past roles. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your UX Judgement
Prepare examples of how you've improved user experiences in previous positions. Think about specific instances where your work made it easier for users to find and apply information. This will demonstrate your understanding of the importance of user-centric design in knowledge systems.
✨Communicate Clearly
Since this role involves turning complex regulatory expectations into clear guidance, practice explaining intricate topics in simple terms. Use the MECE principles to structure your thoughts and responses during the interview. This will highlight your communication skills and your ability to make complicated information accessible.
✨Be Ready to Collaborate
Expect questions about how you would partner with subject matter experts and engineers. Think of examples where you’ve successfully collaborated across teams to achieve a common goal. This will show that you’re not only a great individual contributor but also a team player who values input from others.
