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For Companies At a Glance
- Tasks: Build trust with health tech companies and ensure customer satisfaction.
- Company: Join a mission-driven company revolutionising accessible healthcare through innovative software and AI.
- Benefits: Enjoy a hybrid work model, competitive salary, equity options, and a dynamic work environment.
- Why this job: Be part of a transformative journey in healthcare, making a real impact on patients' lives.
- Qualifications: 3+ years in B2B customer relationships, preferably in health tech or regulated industries.
- Other info: Engage in a structured interview process with opportunities to showcase your skills.
The predicted salary is between 50000 - 70000 £ per year.
Location
London Office
Employment Type
Full time
Location Type
Hybrid
Department
Product
Compensation
- £50K – £70K • Offers Equity
Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting-edge software and AI to the healthcare market safely and quickly. We\’re regulated by the UK Government and European Commission to do so.
Our certification process is optimised for software and AI, facilitating a more efficient time to market, and the frequent releases needed to build great software. This ensures patients safely get the most up-to-date versions of life-changing technology.
Come help us bring the next generation of healthcare to the people who need it.
Who you are:
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You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
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You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
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You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
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You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
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Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
What the job involves:
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Build long-term, trust-based relationships with forward-thinking companies in health tech
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Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
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Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
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Spot friction early and eliminate it – whether it is process confusion, scope drift, or quiet frustrations.
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Own every key moment – from onboarding to expansion – keeping customers focused and confident, even when the path is complex.
The Interview Process
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Intro call with Aarzoo : A quick conversation to understand your experience, share context on the role, and make sure there’s alignment on both sides before we dive in.
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Round 1: CX team interviews: These conversations focus on how you think, communicate, and lead in customer work.
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Round 2: Founder interviews: These are big-picture conversations about ownership, values, and how you’d help shape what’s next.
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Referencing
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Offer
Compensation Range: £50K – £70K
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Customer Outcomes Specialist employer: Scarlet
Contact Detail:
Scarlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Specialist
✨Tip Number 1
Familiarise yourself with the health tech industry and current trends. Understanding the landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Prepare to discuss specific examples of how you've managed complex customer relationships in the past. Highlight your project management skills and how you've successfully navigated challenges to deliver positive outcomes.
✨Tip Number 3
Practice articulating your communication style, especially in asynchronous environments. Be ready to explain how you ensure clarity and alignment among teams and customers, as this is crucial for the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing for potential case study scenarios. Think about how you would identify and eliminate friction points in customer journeys, as this will be a key focus in the role.
We think you need these skills to ace Customer Outcomes Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex customer relationships, especially in B2B environments and the health tech industry. Use specific examples to demonstrate your project management skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare innovation and how your background aligns with the company's mission. Mention your curiosity and adaptability in fast-paced environments, and provide examples of how you've successfully navigated challenges in previous roles.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, consider including a brief writing sample or a project summary that illustrates your ability to convey complex information clearly and concisely.
Prepare for Interviews: Research the company’s values and recent projects. Be ready to discuss how you would build trust-based relationships with customers and handle potential friction points. Prepare thoughtful questions to ask during the interview to show your interest and engagement.
How to prepare for a job interview at Scarlet
✨Understand the Company Mission
Before your interview, make sure you fully grasp the company's mission to enhance healthcare accessibility. Be prepared to discuss how your experience aligns with this goal and how you can contribute to their vision.
✨Showcase Your Project Management Skills
Given the importance of project management in this role, come equipped with examples of how you've successfully managed complex customer relationships and projects. Highlight specific instances where you identified risks early and kept multiple workstreams on track.
✨Demonstrate Strong Communication Skills
Since communication is key in this position, practice articulating your thoughts clearly and concisely. Use the MECE (Mutually Exclusive, Collectively Exhaustive) framework in your responses to show that you can communicate effectively in an asynchronous work environment.
✨Prepare for Case Study Questions
Expect to tackle case study questions during the interview. Familiarise yourself with common challenges in the health tech industry and think about how you would approach solving them. This will demonstrate your problem-solving skills and ability to think critically under pressure.
