At a Glance
- Tasks: Lead a team to create unforgettable spa experiences for guests.
- Company: Join the inspiring Scarlet & Bedruthan Spa on the stunning Cornish coast.
- Benefits: Competitive salary, 28 days holiday, discounts, and health plan.
- Other info: Enjoy career progression and a calm, positive workplace culture.
- Why this job: Shape memorable guest journeys in a supportive, people-first environment.
- Qualifications: Experience in hospitality or wellness, with strong leadership skills.
The predicted salary is between 28683 - 28683 £ per year.
Spa Operations Team Leader – Scarlet & Bedruthan Spa
£28,683.20 per annum | 40 hours per week over 5 days | Includes weekends and evenings on a rota basis
Join one of Cornwall’s most inspiring wellness destinations. At Scarlet and Bedruthan Spa, you’re not “just” managing operations — you’re shaping the experience guests remember long after they leave. From the moment they arrive to the final moments of relaxation, every detail matters, and this role is at the heart of making it all feel seamless, calm and exceptional.
As Spa Operations Team Leader, you’ll lead our Spa Host team and oversee the guest journey across bathing, thermal and transition experiences. You’ll help create an atmosphere that feels welcoming, restorative and effortlessly organised, while supporting the wider spa operation behind the scenes. This is a hands-on leadership role for someone who thrives balancing people, standards and operations. You’ll work closely with the Spa Manager and wider hotel teams to ensure every guest experience reflects the care, warmth and quality that Scarlet and Bedruthan are known for.
We’re looking for someone calm under pressure, naturally organised and passionate about creating memorable guest experiences. If you enjoy leading people, improving processes and being part of a supportive team environment, this could be the perfect next step in your hospitality or wellness career.
What you’ll be doing:
- Leading the daily hosting and guest experience delivery across Scarlet and Bedruthan Spa
- Overseeing bathing, thermal and transition experiences to ensure guests feel cared for throughout their visit
- Managing, mentoring and supporting the Spa Host team through training, coaching and performance reviews
- Maintaining exceptional standards across all guest-facing spa environments
- Carrying out floor walks and responding proactively to operational or guest needs
- Coordinating spa linen, laundry and equipment with housekeeping and property teams
- Supporting daily spa operations and acting as Spa Day Lead when required
- Working closely with Front Desk, Food & Beverage, Housekeeping and Sales teams to ensure a joined-up guest experience
- Supporting revenue growth through thoughtful upselling, recommendations and enhancing guest touchpoints
- Assisting with KPI monitoring, stock control, ordering and operational reporting
- Helping create a calm, positive and emotionally supportive working environment for the team
What we’re looking for:
- Previous experience within spa, hospitality or luxury guest experience environments
- Experience leading or supervising teams in a customer-focused setting
- A calm, confident and professional approach to leadership
- Excellent communication and organisational skills
- Strong attention to detail and pride in high standards
- Ability to stay composed and solution-focused in a busy environment
- Commercial awareness and confidence supporting operational performance
- A collaborative, positive attitude and genuine passion for guest care
- Experience within spa or wellness operations is desirable, but attitude and leadership matter most to us
What you’ll get:
- £28,683.20 per annum
- 40 hours per week across 5 days
- A supportive, people-first working environment
- Learning, development and genuine opportunities for career progression
- Permanent contract with 28 days’ holiday (29 after one year)
- Complimentary stay at Bedruthan after your first year through our long service scheme
- 40% off food, drinks and selected hotel services
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on-site team accommodation available
About Scarlet & Bedruthan: Perched above the Atlantic on the rugged Cornish coast, Scarlet and Bedruthan are known for relaxed luxury, restorative wellness experiences and exceptional hospitality inspired by the landscape around us. We work hard, support each other and take pride in creating something special together. This isn’t simply a job — it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.
Spa Therapies Team Leader in Newquay employer: Scarlet Spa Operations
At Scarlet and Bedruthan Spa, we pride ourselves on being an exceptional employer that fosters a supportive, people-first work environment. Our team members enjoy comprehensive benefits, including career progression opportunities, generous holiday allowances, and discounts on services, all while working in one of Cornwall's most inspiring wellness destinations. Join us to lead a passionate team dedicated to creating memorable guest experiences in a calm and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapies Team Leader in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Scarlet and Bedruthan Spa. Check out their website and social media to understand their vibe and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and guest experience. Think about specific examples from your past roles where you've excelled in these areas. We want to hear your stories, so make them engaging and relevant!
✨Tip Number 3
Show off your passion! During the interview, let your enthusiasm for wellness and hospitality shine through. Talk about what excites you about creating memorable guest experiences and how you can contribute to the calm and supportive environment at Scarlet and Bedruthan.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Spa Operations Team Leader position.
We think you need these skills to ace Spa Therapies Team Leader in Newquay
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for wellness and guest experiences shine through. We want to see how much you care about creating memorable moments for guests, so share any relevant experiences that highlight this.
Be Organised:Since this role is all about balancing people and operations, make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to see your qualifications and experience at a glance.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Highlight your leadership experience and any specific skills that align with what we’re looking for in a Spa Operations Team Leader.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Scarlet Spa Operations
✨Know the Spa Inside Out
Before your interview, take some time to research Scarlet and Bedruthan Spa. Familiarise yourself with their services, ethos, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Spa Therapies Team Leader, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to mentor and support others. Highlight any specific situations where your leadership made a positive impact on guest experiences.
✨Emphasise Guest Experience
This role is all about creating memorable guest experiences. Be ready to discuss your approach to customer service and how you ensure guests feel cared for. Share stories that demonstrate your passion for hospitality and your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
