At a Glance
- Tasks: Lead the Spa Host team and enhance guest experiences at a stunning wellness destination.
- Company: Join Scarlet & Bedruthan Spa, a top wellness spot on the Cornish coast.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts on food and services.
- Other info: Opportunities for career progression and a calm, positive workplace culture.
- Why this job: Shape memorable guest experiences in a supportive, people-first environment.
- Qualifications: Experience in hospitality or spa environments and strong leadership skills.
The predicted salary is between 28683 - 28683 £ per year.
Join one of Cornwall’s most inspiring wellness destinations. At Scarlet and Bedruthan Spa, you’re not “just” managing operations — you’re shaping the experience guests remember long after they leave. From the moment they arrive to the final moments of relaxation, every detail matters, and this role is at the heart of making it all feel seamless, calm and exceptional.
As Spa Operations Team Leader, you’ll lead our Spa Host team and oversee the guest journey across bathing, thermal and transition experiences. You’ll help create an atmosphere that feels welcoming, restorative and effortlessly organised, while supporting the wider spa operation behind the scenes. This is a hands‑on leadership role for someone who thrives balancing people, standards and operations.
You’ll work closely with the Spa Manager and wider hotel teams to ensure every guest experience reflects the care, warmth and quality that Scarlet and Bedruthan are known for. We’re looking for someone calm under pressure, naturally organised and passionate about creating memorable guest experiences. If you enjoy leading people, improving processes and being part of a supportive team environment, this could be the perfect next step in your hospitality or wellness career.
What you’ll be doing:
- Leading the daily hosting and guest experience delivery across Scarlet and Bedruthan Spa
- Overseeing bathing, thermal and transition experiences to ensure guests feel cared for throughout their visit
- Managing, mentoring and supporting the Spa Host team through training, coaching and performance reviews
- Maintaining exceptional standards across all guest-facing spa environments
- Carrying out floor walks and responding proactively to operational or guest needs
- Coordinating spa linen, laundry and equipment with housekeeping and property teams
- Supporting daily spa operations and acting as Spa Day Lead when required
- Working closely with Front Desk, Food & Beverage, Housekeeping and Sales teams to ensure a joined‑up guest experience
- Supporting revenue growth through thoughtful upselling, recommendations and enhancing guest touchpoints
- Assisting with KPI monitoring, stock control, ordering and operational reporting
- Helping create a calm, positive and emotionally supportive working environment for the team
What we’re looking for:
- Previous experience within spa, hospitality or luxury guest experience environments
- Experience leading or supervising teams in a customer‑focused setting
- A calm, confident and professional approach to leadership
- Excellent communication and organisational skills
- Strong attention to detail and pride in high standards
- Ability to stay composed and solution‑focused in a busy environment
- Commercial awareness and confidence supporting operational performance
- A collaborative, positive attitude and genuine passion for guest care
- Experience within spa or wellness operations is desirable, but attitude and leadership matter most to us
What you’ll get:
- £28,683.20 per annum
- 40 hours per week across 5 days
- A supportive, people‑first working environment
- Learning, development and genuine opportunities for career progression
- Permanent contract with 28 days’ holiday (29 after one year)
- Complimentary stay at Bedruthan after your first year through our long service scheme
- 40% off food, drinks and selected hotel services
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on‑site team accommodation available
About Scarlet & Bedruthan: Perched above the Atlantic on the rugged Cornish coast, Scarlet and Bedruthan are known for relaxed luxury, restorative wellness experiences and exceptional hospitality inspired by the landscape around us. We work hard, support each other and take pride in creating something special together. This isn’t simply a job — it’s the place you want to be.
Spa Operations Team Leader in Newquay employer: Scarlet Spa Operations
At Scarlet and Bedruthan Spa, we pride ourselves on being more than just a workplace; we are a community dedicated to creating exceptional guest experiences in one of Cornwall's most stunning locations. Our supportive, people-first culture fosters personal and professional growth, offering opportunities for career progression alongside generous benefits such as a complimentary stay after your first year and local partnership discounts. Join us in shaping memorable moments for our guests while enjoying a calm and positive working environment that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Operations Team Leader in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scarlet & Bedruthan's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their wellness journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved guest experiences. Being able to share these anecdotes will demonstrate your calm, confident approach and how you can contribute to the Spa Operations Team.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you manage multiple tasks and keep everything running smoothly. This role is all about creating seamless experiences, so let them know you’ve got it covered!
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and guest experience strategies. This shows your enthusiasm for the role and helps you gauge if Scarlet & Bedruthan is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Spa Operations Team Leader in Newquay
Some tips for your application 🫡
Show Your Passion for Guest Care:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've made a difference in previous roles, especially in hospitality or wellness settings.
Highlight Your Leadership Skills:As a Spa Operations Team Leader, you'll be guiding a team. Make sure to emphasise your experience in leading and mentoring others. Talk about how you’ve supported your team in achieving high standards and maintaining a positive environment.
Be Organised and Detail-Oriented:We love candidates who pay attention to detail! In your application, mention how you’ve successfully managed operations or processes in the past. This could include anything from coordinating schedules to ensuring exceptional standards in guest-facing environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Scarlet & Bedruthan Spa!
How to prepare for a job interview at Scarlet Spa Operations
✨Know the Spa Inside Out
Before your interview, take some time to research Scarlet and Bedruthan Spa. Familiarise yourself with their services, ethos, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Spa Operations Team Leader, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or mentored others. Highlight how you’ve created a positive environment and improved guest experiences through effective leadership.
✨Demonstrate Calmness Under Pressure
Given the fast-paced nature of spa operations, it’s crucial to convey your ability to stay composed during busy times. Think of specific situations where you handled stress effectively and how you maintained high standards while managing multiple tasks.
✨Emphasise Guest Experience Passion
Scarlet and Bedruthan Spa is all about creating memorable guest experiences. Be ready to discuss your passion for guest care and share stories that illustrate your commitment to ensuring guests feel welcomed and valued throughout their visit.
