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- Tasks: Welcome guests, manage bookings, and create a calming spa environment.
- Company: Join a family-owned, award-winning spa on the stunning North Cornwall clifftops.
- Benefits: Earn ÂŁ12.71 per hour, enjoy 28 days holiday, and receive discounts on food and drinks.
- Other info: Opportunities for career progression and temporary on-site accommodation available.
- Why this job: Make a real difference in guests' wellbeing while working in a nurturing environment.
- Qualifications: Customer service experience and a passion for wellness are essential.
The predicted salary is between 25000 - 27000 ÂŁ per year.
Are you a warm, welcoming person who loves making others feel at ease? Do you thrive in calm, nurturing, guest‑focused environments? Are you passionate about wellbeing and creating memorable spa experiences that truly make a difference?
We’re looking for a naturally friendly, organised and guest‑focused Spa Host to join our nurturing wellness team. As the first point of contact for guests visiting our award‑winning spas, you’ll set the tone for their entire experience — ensuring they feel relaxed, informed and cared for from the moment they arrive. This role blends reception duties, guest care, coordination with therapists and maintaining serene spa spaces. It’s ideal for someone who brings warmth, calm and genuine care to every interaction, helping us deliver exceptional wellbeing experiences on the stunning clifftops of North Cornwall.
Responsibilities and Duties:
- Welcome spa guests with warmth, professionalism and genuine hospitality
- Manage bookings, schedules and guest queries using digital systems
- Provide guidance on treatments, facilities and spa products
- Maintain immaculate spa, thermal and relaxation areas
- Support therapists with operational needs and guest flow
- Prepare treatment rooms and ensure a calming, restorative environment
- Handle payments, check‑ins/outs and administrative tasks
- Deliver exceptional hospitality aligned with our brand values
Qualifications:
- Previous customer service or front‑of‑house experience
- Confident using booking systems and computers
- Genuine interest in wellness, hospitality or guest care
- Experience in a spa, leisure or wellbeing environment (desirable)
- Knowledge of treatments or spa products (desirable)
- First Aid certification (desirable)
Key Skills:
- Excellent communication and interpersonal skills
- Strong organisation and time‑management abilities
- Calm, guest‑focused approach
- Digital literacy with booking and admin systems
- Proactive problem‑solving
- Ability to work independently and as part of a supportive team
What we offer:
- ÂŁ12.71 per hour + share of hotel tips
- A people‑centric working environment
- Learning and internal career progression opportunities
- A part‑time contract with 28 days holiday per year (29 after 1 year, pro rata)
- Long service scheme – enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other hotel services
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on‑site team accommodation available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality — setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job — it’s the place you want to be.
Spa Host in Newquay employer: Scarlet Spa Operations
Contact Detail:
Scarlet Spa Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host in Newquay
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with the treatments, products, and facilities so you can chat confidently with guests. This will help you create that warm, welcoming vibe right from the start.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly hello or guiding guests through their options, being clear and approachable is key. Remember, you’re the first point of contact, so make every interaction count!
✨Tip Number 3
Stay organised! Use digital tools to manage bookings and schedules efficiently. A calm and organised approach will not only help you but also ensure guests feel relaxed and well taken care of.
✨Tip Number 4
Don’t forget to showcase your passion for wellness! Share your enthusiasm for creating memorable experiences with guests. When you genuinely care, it shines through and makes all the difference in their visit.
We think you need these skills to ace Spa Host in Newquay
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the warm, welcoming person you are, so don’t be afraid to show us your genuine passion for guest care and wellbeing.
Tailor Your Application: Make sure to tailor your application to the Spa Host role. Highlight any previous customer service experience and your interest in wellness. This will help us see how you fit into our nurturing team and the vibe we’re going for.
Show Off Your Skills: Don’t forget to mention your organisational skills and digital literacy! We love a proactive problem-solver, so if you’ve got experience with booking systems or managing schedules, make sure to include that in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our family-owned business!
How to prepare for a job interview at Scarlet Spa Operations
✨Show Your Warmth
As a Spa Host, your warmth and friendliness are key. During the interview, make sure to greet your interviewer with a smile and maintain a positive attitude. Share examples of how you've made guests feel welcome in previous roles to demonstrate your natural hospitality.
✨Know Your Stuff
Familiarise yourself with common spa treatments and products before the interview. Being able to discuss these confidently will show your genuine interest in wellness and guest care. You might even want to mention any personal experiences you've had with spa services to connect on a deeper level.
✨Demonstrate Organisation Skills
Since the role involves managing bookings and schedules, be prepared to discuss how you stay organised in busy environments. Bring up specific tools or methods you use to keep track of tasks, and if possible, share a story where your organisational skills made a difference in guest satisfaction.
✨Emphasise Team Spirit
This position requires working closely with therapists and other staff members. Highlight your ability to work as part of a team by sharing examples of successful collaborations in past jobs. Show that you understand the importance of supporting each other to create a serene environment for guests.