At a Glance
- Tasks: Create calming experiences and lead a team in a luxury spa environment.
- Company: Join a family-owned, values-led hotel group in stunning North Cornwall.
- Benefits: Competitive pay, tips, discounts, healthcare, and career growth opportunities.
- Other info: Enjoy a supportive team culture and flexible working hours.
- Why this job: Make a real impact on guest wellbeing and create memorable experiences.
- Qualifications: Experience in luxury hospitality and a passion for guest care.
The predicted salary is between 27300 - 27300 € per year.
Do you naturally create calm, meaningful experiences for others? Are you passionate about wellbeing, luxury hospitality, and genuine human connection? Would you love to be part of a team where warmth, care, and individuality shape every guest journey? What do we want? We believe hospitality should feel restorative, thoughtful, and deeply human. We are looking for an experienced and intuitive Senior Spa Host to help bring this philosophy to life across the spas at Scarlet Hotel and Bedruthan Hotel and Spa.
This is a role for someone who leads with warmth and presence — someone who understands that luxury is found in the smallest details, in authentic connection, and in creating spaces where guests feel instantly at ease. As Senior Spa Host, you’ll be a guiding presence throughout the guest journey, helping shape an atmosphere that feels calm, welcoming, and beautifully cared for. You’ll support the day-to-day rhythm of the spa, mentor and encourage fellow hosts, and ensure every touchpoint reflects the relaxed, holistic ethos of RED Hotels.
We’re looking for someone who thrives in a people-focused environment, brings emotional intelligence and attention to detail in equal measure, and enjoys being part of a collaborative team dedicated to exceptional experiences.
Responsibilities and Duties:- Create a warm, relaxed, and memorable welcome for every guest entering the spa
- Lead by example in delivering intuitive, thoughtful, and personalised guest experiences
- Support the smooth daily flow of the spa, responding calmly and confidently to operational needs
- Help maintain a peaceful, beautifully presented environment throughout all guest areas
- Mentor and support Spa Hosts, encouraging confidence, consistency, and personal growth
- Work closely with the Spa Day Lead to coordinate the guest experience during busy periods
- Monitor presentation standards, laundry, stock levels, and equipment care with attention to detail
- Ensure treatment spaces, bathing areas, and relaxation zones remain tranquil and impeccably maintained
- Communicate clearly and collaboratively with the wider spa team using internal systems such as Slack
- Work flexibly across weekdays, weekends, opening and closing shifts, and peak service periods
- Previous experience within luxury hospitality, wellness, or spa environments is essential
- Experience supporting, mentoring, or guiding a team is desirable
- A genuine passion for wellbeing, guest care, and creating exceptional experiences
- Confidence using digital communication tools and systems
- A naturally warm, calm, and engaging approach to guest service
- Strong organisational skills with the ability to remain composed in a fast-paced environment
- Confident leadership style with a supportive and encouraging mindset
- Excellent communication and interpersonal skills
- Exceptional attention to detail and presentation
- A positive, flexible, and collaborative approach to teamwork
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £13.10 per hour plus a share of hotel tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme — enjoy a complimentary stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, RED Hotels has long redefined hospitality through wellbeing, connection, and distinctive guest experiences. Joining our team means becoming part of a forward-thinking, values-led company where people, place, and purpose sit at the heart of everything we do. This isn’t simply a job — it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.
Senior Spa Host in Newquay employer: Scarlet Spa Operations
At RED Hotels, we pride ourselves on being a family-owned, independent business that values warmth, care, and individuality in every guest journey. Our commitment to employee wellbeing is reflected in our people-centric work culture, offering competitive pay, generous holiday allowances, and opportunities for personal growth within the luxury hospitality sector. Nestled in the stunning landscapes of North Cornwall, joining our team means becoming part of a collaborative environment dedicated to creating exceptional experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa Host in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their website and social media. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your warm welcome! As a Senior Spa Host, creating a calm and inviting atmosphere is key. Role-play with a friend or family member to nail down how you'll greet guests and make them feel at ease right from the start.
✨Tip Number 3
Show off your mentoring skills! Think of examples where you've supported or guided a team. Be ready to share how you can inspire fellow hosts and contribute to a collaborative environment during your chat with the hiring team.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the spa's operations and guest experience. This shows your enthusiasm and helps you gauge if the role aligns with your passion for wellbeing and luxury hospitality.
We think you need these skills to ace Senior Spa Host in Newquay
Some tips for your application 🫡
Show Your Passion:Let your love for wellbeing and luxury hospitality shine through in your application. We want to see how you create meaningful experiences for others, so share any relevant stories or examples that highlight your passion.
Be Authentic:We value genuine human connection, so don’t be afraid to let your personality come through in your writing. Use a warm and engaging tone to reflect the calm and welcoming atmosphere we strive for at our spas.
Highlight Your Experience:Make sure to detail your previous experience in luxury hospitality or spa environments. We’re looking for someone who understands the importance of the smallest details, so showcase how you've contributed to creating exceptional guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at RED Hotels.
How to prepare for a job interview at Scarlet Spa Operations
✨Know the Company Culture
Before your interview, take some time to understand the ethos of RED Hotels. They value warmth, care, and individuality, so think about how you can demonstrate these qualities in your responses. Share personal experiences that reflect your passion for wellbeing and luxury hospitality.
✨Showcase Your Leadership Skills
As a Senior Spa Host, you'll be expected to mentor and support fellow hosts. Prepare examples of how you've successfully led a team or supported colleagues in previous roles. Highlight your ability to create a calm and supportive environment, which is key to this position.
✨Emphasise Attention to Detail
This role requires exceptional attention to detail, especially in maintaining a tranquil and beautifully presented environment. Be ready to discuss specific instances where your attention to detail made a difference in guest experiences or operational efficiency.
✨Practice Calm Communication
Given the fast-paced nature of the spa environment, it's crucial to communicate clearly and calmly. During the interview, practice articulating your thoughts in a composed manner. This will not only showcase your communication skills but also reflect your ability to handle pressure gracefully.
