At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local recommendations.
- Company: Scarlet Hotel, a family-owned luxury hotel in Cornwall.
- Benefits: £12.71 per hour, tips, free parking, and team socials.
- Other info: Enjoy career growth opportunities in a stunning coastal location.
- Why this job: Join a supportive team and create memorable experiences for guests.
- Qualifications: Friendly, organised, and great at communication; hospitality experience is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
At Scarlet, we believe every memorable stay begins with a genuine welcome. Our Reception team are the first and last people our guests meet, setting the tone for an exceptional experience from the moment they arrive. We're looking for a Seasonal Reception Host to join our Reception team. This is an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering thoughtful, personal service. Whether you are welcoming guests, answering enquiries or helping solve problems, you'll play a key role in ensuring every guest feels relaxed, cared for and excited to be with us.
The Role
- As a Reception Host, you'll be part of a friendly and supportive Reception team, delivering a warm, professional welcome to every guest.
- You'll manage arrivals and departures, respond to guest enquiries, support reservations and work closely with colleagues across the hotel to ensure every stay runs smoothly.
- No two days are the same, so you'll enjoy variety, teamwork and the opportunity to make a genuine difference to our guests' experience.
Key Responsibilities
- Welcome every guest with warmth, professionalism and genuine hospitality.
- Complete guest check-ins and check-outs efficiently and accurately.
- Answer telephone calls, emails and guest enquiries confidently.
- Provide local knowledge and recommendations to enhance guests' stays.
- Work closely with the wider team to ensure seamless communication and delivery.
- Process payments and maintain accurate guest records.
- Make time for guest feedback and queries with confidence, empathy and a positive attitude.
- Maintain high presentation standards within Reception and public areas.
- Support colleagues across the wider team during busy periods.
About You
- You enjoy meeting new people and creating positive first impressions.
- You're organised, calm under pressure and understand the importance of great communication.
- You are friendly, approachable and naturally welcoming.
- Organised with excellent attention to detail.
- Confident communicating with a wide range of people.
- Comfortable using computers and learning new systems.
- Flexible to work a variety of shifts, including weekends and bank holidays.
- Previous hospitality welcome team experience is desirable but not essential.
Most importantly, you bring a positive attitude, enjoy working as part of a team and are committed to creating exceptional guest experiences.
Why join us?
- £12.71 per hour plus a share of hotel tips.
- A consistent five-day working pattern with two consecutive days off wherever possible.
- 40 hour seasonal contract to October 2026.
- Free onsite parking or access to nearby free parking.
- Discounted food and drinks whilst on and off shift.
- Team socials and opportunities to connect and celebrate together.
- Access to wellbeing initiatives and support programmes.
- Ongoing learning, development and career progression opportunities.
- The opportunity to work in one of Cornwall's most inspiring coastal locations.
Recognition & Reward
- Weekly site-wide recognition celebrating colleagues who have gone above and beyond.
- Annual recognition awards celebrating exceptional contributions across the business.
- Performance-related salary uplift opportunities.
- Participation in our tips and gratuities scheme.
- Opportunities to contribute ideas and make a genuine impact within the business.
Perched on the rugged clifftops of North Cornwall, Scarlet has become one of the UK's most distinctive luxury hotels, known for its thoughtful hospitality, stunning coastal setting and commitment to wellbeing and sustainability. When you join us, you become part of one of Cornwall's most exciting independent hospitality businesses. This isn't simply a seasonal job – it's an opportunity to be part of something special.
Reception Host in Newquay employer: Scarlet Reception
At Scarlet Hotel, we pride ourselves on creating a warm and welcoming environment for both our guests and team members. As a family-owned business located in the stunning coastal setting of Mawgan Porth, we offer competitive pay, a supportive work culture, and numerous opportunities for personal and professional growth. Join us to be part of a dedicated team that values recognition, teamwork, and the chance to make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host in Newquay
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Scarlet Reception are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Reception Host in Newquay
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Scarlet Reception.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Scarlet Reception. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Scarlet Reception
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
