At a Glance
- Tasks: Welcome guests, manage bookings, and create a calming spa environment.
- Company: Join a family-owned, award-winning spa on the stunning North Cornwall clifftops.
- Benefits: Earn £12.71 per hour, enjoy 28 days holiday, and receive discounts on food and drinks.
- Other info: Opportunities for learning and career progression in a supportive team.
- Why this job: Make a real difference in guests' wellbeing while working in a nurturing environment.
- Qualifications: Customer service experience and a genuine interest in wellness are preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
Overview
Are you a warm, welcoming person who loves making others feel at ease?
Do you thrive in calm, nurturing, guest‑focused environments?
Are you passionate about wellbeing and creating memorable spa experiences that truly make a difference?
We’re looking for a naturally friendly, organised and guest‑focused Spa Host to join our nurturing wellness team.
As the first point of contact for guests visiting our award‑winning spas, you’ll set the tone for their entire experience — ensuring they feel relaxed, informed and cared for from the moment they arrive.
This role blends reception duties, guest care, coordination with therapists and maintaining serene spa spaces.
It’s ideal for someone who brings warmth, calm and genuine care to every interaction, helping us deliver exceptional wellbeing experiences on the stunning clifftops of North Cornwall.
Responsibilities and Duties
- Welcome spa guests with warmth, professionalism and genuine hospitality
- Manage bookings, schedules and guest queries using digital systems
- Provide guidance on treatments, facilities and spa products
- Maintain immaculate spa, thermal and relaxation areas
- Support therapists with operational needs and guest flow
- Prepare treatment rooms and ensure a calming, restorative environment
- Handle payments, check‑ins/outs and administrative tasks
- Deliver exceptional hospitality aligned with our brand values
Qualifications
- Previous customer service or front‑of‑house experience
- Confident using booking systems and computers
- Genuine interest in wellness, hospitality or guest care
- Experience in a spa, leisure or wellbeing environment (desirable)
- Knowledge of treatments or spa products (desirable)
- First Aid certification (desirable)
- Key Skills
- Excellent communication and interpersonal skills
- Strong organisation and time‑management abilities
- Calm, guest‑focused approach
- Digital literacy with booking and admin systems
- Proactive problem‑solving
- Ability to work independently and as part of a supportive team
What we offer
As a family‑owned, independent Cornish business, we value every member of our talented team.
We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work.
These include
- £12.71 per hour + share of hotel tips
- A people‑centric working environment
- Learning and internal career progression opportunities
- A part‑time contract with 28 days holiday per year (29 after 1 year, pro rata)
- Long service scheme – enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other hotel services
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on‑site team accommodation available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality — setting the standard for exceptional experiences and refined service.
When you join us, you become part of one of the UK’s most exciting independent companies.
This isn’t simply a job — it’s the place you want to be.
Agencies
We’re not working with recruitment agencies on this role and thank you for thinking of us.
Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.
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Spa Host in Newquay employer: Scarlet Hotel
Scarlet Hotel is an exceptional employer located in the stunning coastal town of Newquay, offering a vibrant and people-centric work environment. With a strong focus on career growth, sustainability, and creating memorable guest experiences, employees benefit from generous perks such as discounts, healthcare support, and opportunities for internal progression. Join us to be part of a passionate team dedicated to thoughtful hospitality and innovative design, all while enjoying the breathtaking views of the Cornish coast.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Host in Newquay
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Scarlet Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Host in Newquay
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Scarlet Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Scarlet Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Scarlet Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at Scarlet Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Scarlet Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
