At a Glance
- Tasks: Create memorable experiences and lead a team in a luxurious spa environment.
- Company: Join a family-owned, values-led hotel group redefining hospitality in Cornwall.
- Benefits: Competitive pay, tips, discounts, and 28 days holiday plus career growth opportunities.
- Other info: Enjoy a supportive, collaborative atmosphere with flexible working hours.
- Why this job: Be part of a team that prioritises wellbeing and authentic guest connections.
- Qualifications: Experience in luxury hospitality and a passion for guest care.
The predicted salary is between 13.1 - 13.1 £ per hour.
We believe hospitality should feel restorative, thoughtful, and deeply human. We are looking for an experienced and intuitive Senior Spa Host to help bring this philosophy to life across the spas at Scarlet Hotel and Bedruthan Hotel and Spa. This is a role for someone who leads with warmth and presence — someone who understands that luxury is found in the smallest details, in authentic connection, and in creating spaces where guests feel instantly at ease.
As Senior Spa Host, you’ll be a guiding presence throughout the guest journey, helping shape an atmosphere that feels calm, welcoming, and beautifully cared for. You’ll support the day-to-day rhythm of the spa, mentor and encourage fellow hosts, and ensure every touchpoint reflects the relaxed, holistic ethos of RED Hotels. We’re looking for someone who thrives in a people-focused environment, brings emotional intelligence and attention to detail in equal measure, and enjoys being part of a collaborative team dedicated to exceptional experiences.
Responsibilities and Duties:
- Create a warm, relaxed, and memorable welcome for every guest entering the spa
- Lead by example in delivering intuitive, thoughtful, and personalised guest experiences
- Support the smooth daily flow of the spa, responding calmly and confidently to operational needs
- Help maintain a peaceful, beautifully presented environment throughout all guest areas
- Mentor and support Spa Hosts, encouraging confidence, consistency, and personal growth
- Work closely with the Spa Day Lead to coordinate the guest experience during busy periods
- Monitor presentation standards, laundry, stock levels, and equipment care with attention to detail
- Ensure treatment spaces, bathing areas, and relaxation zones remain tranquil and impeccably maintained
- Communicate clearly and collaboratively with the wider spa team using internal systems such as Slack
- Work flexibly across weekdays, weekends, opening and closing shifts, and peak service periods
Qualifications:
- Previous experience within luxury hospitality, wellness, or spa environments is essential
- Experience supporting, mentoring, or guiding a team is desirable
- A genuine passion for wellbeing, guest care, and creating exceptional experiences
- Confidence using digital communication tools and systems
Key Skills:
- A naturally warm, calm, and engaging approach to guest service
- Strong organisational skills with the ability to remain composed in a fast-paced environment
- Confident leadership style with a supportive and encouraging mindset
- Excellent communication and interpersonal skills
- Exceptional attention to detail and presentation
- A positive, flexible, and collaborative approach to teamwork
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £13.10 per hour plus a share of hotel tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme — enjoy a complimentary stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, RED Hotels has long redefined hospitality through wellbeing, connection, and distinctive guest experiences. Joining our team means becoming part of a forward-thinking, values-led company where people, place, and purpose sit at the heart of everything we do.
Senior Spa Host in Newquay employer: Scarlet Hotel
Scarlet Hotel is an exceptional employer located in the stunning coastal town of Newquay, offering a vibrant and people-centric work environment. With a strong focus on career growth, sustainability, and creating memorable guest experiences, employees benefit from generous perks such as discounts, healthcare support, and opportunities for internal progression. Join us to be part of a passionate team dedicated to thoughtful hospitality and innovative design, all while enjoying the breathtaking views of the Cornish coast.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa Host in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scarlet Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scarlet Hotel
Don't be shy about reaching out to Scarlet Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Spa Host in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scarlet Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scarlet Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
