At a Glance
- Tasks: Lead the maintenance and operation of pool systems and hot tubs while inspiring your team.
- Company: Join a vibrant hotel group focused on exceptional guest experiences.
- Benefits: Earn £14 per hour, enjoy tips, discounts, and 28 days holiday.
- Other info: Flexible shifts with opportunities for career growth and on-site accommodation.
- Why this job: Make a splash in hospitality by ensuring top-notch spa facilities for guests.
- Qualifications: Trade qualification in plumbing or pool operations and leadership experience required.
The predicted salary is between 28000 - 32000 € per year.
Are you a hands-on technical leader who thrives in a fast-paced environment where every day brings a new challenge? Do you have the expertise and confidence to lead the operation of pool plant systems, hot tubs and water treatment facilities while inspiring those around you? Are you passionate about creating exceptional guest experiences by keeping spa and leisure facilities running flawlessly, safely and to the very highest standards?
We’re looking for an experienced and proactive Pools & Hot Tubs Team Leader to join our Property Team across Bedruthan Hotel and Spa and Scarlet Hotel. This is a specialist, hands‑on leadership role focused on the maintenance, operation and continual improvement of our spa pools, hot tubs, water systems and associated plant equipment. Alongside your technical responsibilities, you’ll provide day‑to‑day guidance and support to the wider maintenance team, helping to prioritise workloads, uphold compliance standards and ensure exceptional guest experiences across both hotels.
Working within a unique hospitality environment, you’ll combine strong technical expertise with leadership, organisation and problem‑solving skills to oversee planned maintenance, reactive repairs and ongoing operational excellence across all pool and spa facilities. As our hotels operate seven days a week, this role includes a varied rota with regular weekend working as part of the standard schedule. Weekend shifts provide the opportunity to lead operations during our busiest guest periods, ensuring our spa and leisure facilities consistently deliver the highest standards of safety, presentation and guest enjoyment.
Responsibilities and Duties- Lead the day-to-day operation and maintenance of pool plant systems, hot tubs and water treatment equipment
- Support and guide team members, helping to coordinate workloads and priorities effectively
- Carry out daily checks of chemical balance, water quality and plant room performance
- Ensure all pool and spa facilities remain safe, compliant and fully operational at all times
- Respond promptly to faults, leaks or system failures, minimising disruption to guests and operations
- Oversee preventative maintenance schedules for pumps, filters, dosing systems and associated equipment
- Ensure compliance with health, safety and water hygiene regulations, including PWTAG standards
- Maintain accurate records of water testing, maintenance work and compliance checks
- Support general plumbing, mechanical and maintenance tasks where required
- Conduct regular inspections of spa and pool facilities to identify and resolve issues proactively
- Work collaboratively with the Property, Spa and wider Hotel Teams to ensure smooth daily operations
- Support refurbishment projects and continuous improvements across pool and spa facilities
- Promote high standards of cleanliness, organisation and safety within all plant rooms and working areas
- Report hazards, defects and maintenance requirements promptly and effectively
- Participate in a flexible rota including weekends, supporting seamless guest experiences during peak trading periods
- Trade qualification in Plumbing, Mechanical Engineering or Pool Plant Operations (NVQ Level 2/3, City & Guilds or equivalent) is essential
- PWTAG Pool Plant Operators Certificate (or equivalent) is highly desirable
- Proven experience maintaining pool plant systems, hot tubs or spa facilities is essential
- Previous experience leading, mentoring or supervising a team is highly desirable
- Strong understanding of water treatment systems, dosing equipment and filtration systems
- Knowledge of health & safety, COSHH and water hygiene regulations is essential
- Additional maintenance or multi-trade skills are desirable
- Strong technical understanding of pool plant and water systems
- Confident leadership and team coordination skills
- Excellent fault‑finding and problem‑solving ability
- High attention to detail, particularly around water quality and compliance
- Practical, hands‑on and proactive approach to maintenance operations
- Ability to prioritise workloads and manage routine maintenance schedules effectively
- Strong communication and collaborative working skills across departments
- Good organisational skills and ability to maintain accurate records
- Flexible and adaptable approach to both planned and reactive maintenance work, including weekends
- Commitment to safety, compliance and delivering exceptional guest experiences
- £14 per hour plus a share of hotel tips
- A people‑centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- On‑site team accommodation is available
Maintenance Operative Team Leader (Pool and Hot Tubs) in Newquay employer: Scarlet Hotel
Join our dynamic team as a Maintenance Operative Team Leader at Bedruthan Hotel and Spa and Scarlet Hotel, where we prioritise exceptional guest experiences in a vibrant hospitality environment. With a focus on professional growth, we offer a supportive culture, competitive pay, and unique benefits such as discounts on food and drinks, health plans, and opportunities for career progression. Embrace the chance to lead a dedicated team while ensuring our spa and leisure facilities operate at the highest standards, all within a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Operative Team Leader (Pool and Hot Tubs) in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your hands-on experience and leadership skills, especially around pool and spa maintenance.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and technical expertise, which are key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for the team.
We think you need these skills to ace Maintenance Operative Team Leader (Pool and Hot Tubs) in Newquay
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your hands-on experience with pool plant systems and hot tubs in your application. We want to see how your technical expertise aligns with our needs, so don’t hold back on showcasing your qualifications!
Leadership Experience is Key:Since this role involves leading a team, share examples of your previous leadership experiences. Whether it’s mentoring or supervising, we’re keen to know how you inspire and support those around you.
Be Detail-Oriented:Attention to detail is crucial in maintaining water quality and compliance. In your application, mention specific instances where your meticulous approach made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Scarlet Hotel
✨Know Your Stuff
Make sure you brush up on your technical knowledge about pool plant systems, hot tubs, and water treatment. Be ready to discuss specific equipment you've worked with and any relevant regulations like PWTAG standards. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coordinated workloads or resolved conflicts. Highlight your ability to inspire and support your team, especially in a fast-paced environment like hospitality.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. They might ask how you'd respond to a sudden system failure or a guest complaint. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Emphasise Guest Experience
Since this role is all about ensuring exceptional guest experiences, think of ways you've contributed to guest satisfaction in previous roles. Share stories that highlight your commitment to safety, cleanliness, and operational excellence in spa and leisure facilities.
